Sales & Customer Service Associate - Part Time

Massage Envy Arlington , VA 22201

Posted 6 days ago

Overview

Do you love helping others?

Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy Potomac Yard. Massage Envy is the leader in accessible massage and skin care. As a sales and customer service associate at our Potomac Yard franchised location,* you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you:

  • Help clients understand the benefits of regular massage, skin care and stretch.

  • Establish relationships with members and guests to grow and retain a client base.

  • Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.

Here's what's in it for you:

The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:

  • Benefits that help you take care of you

  • A healthy compensation plan that rewards your hard work.

  • A dynamic, energizing environment where you're consistently challenged, never bored.

  • Training to help you grow and refine your sales and customer service skills.

What We'll Accomplish Together

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

  • Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.

  • Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.

  • Driving member retention through outreach via phone and email to current members.

  • Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.

  • Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.

What it Takes to Succeed

We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:

  • Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.

  • People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn't the easy thing).

  • Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.

  • Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.

  • Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.

  • Great teammates who can work well with others in a fun and fast-paced environment.

  • Supporters of total body care with a general knowledge of massage and skin care services.

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.

  • Massage Envy Franchising, LLC ("MEF") is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Grocery Team Member (Stocker Inventory Floor Service Customer Service) Part Time

Whole Foods

Posted 1 week ago

VIEW JOBS 8/6/2022 12:00:00 AM 2022-11-04T00:00 <p>Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs all functions related to breaking down deliveries and stocking shelves. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.</p><p>Job Responsibilities</p><ul><li><p>Ensures a fresh and appealing display by keeping cases and shelves clean and well stocked by front-facing, checking codes, rotating and removing out-of-date products.</p></li><li><p>Stocks and cleans grocery shelves, bulk bins, frozen and dairy case.</p></li><li><p>Monitors and prevents spoilage and communicates waste to buyers, Team Leaders, and shift supervisor.</p></li><li><p>Maintains back stock in good order.</p></li><li><p>Assists with sampling program, keeping sample areas full, clean and appealing.</p></li><li><p>Completes spoilage, sampling, temperature, and sweep worksheets as required.</p></li><li><p>Assists with periodic inventory checks.</p></li><li><p>Arrives to work station on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings and meetings.</p></li><li><p>Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously.</p></li><li><p>Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.</p></li><li><p>Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices.</p></li><li><p>Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with WFM cleanliness and safety standards.</p></li><li><p>Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing.</p></li><li><p>Immediately reports safety hazards and violations.</p></li><li><p>Performs other duties as assigned by store, regional, or national leadership.</p></li></ul><p>Job Skills</p><ul><li><p>Ability to sell proactively.</p></li><li><p>Ability to learn basic knowledge of all products carried in department.</p></li><li><p>Ability to visually examine products for quality and freshness.</p></li><li><p>Proactively reads labels and familiarizes oneself on various products.</p></li><li><p>Ability to perform simple math (addition, subtraction, multiplication, and division).</p></li><li><p>Strong to excellent communication skills and willingness to work as part of a team.</p></li><li><p>Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors.</p></li><li><p>Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members.</p></li><li><p>Ability to follow directions and procedures; effective time management and organization skills.</p></li><li><p>Passion for natural foods and the mission of Whole Foods Market.</p></li><li><p>Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.</p></li><li><p>Understanding of and compliance with WFM quality goals.</p></li></ul><p>Experience</p><ul><li>No prior retail experience required.</li></ul><p>Physical Requirements/Working Conditions</p><ul><li><p>Must be able to lift 50 pounds.</p></li><li><p>In an 8-hour work day: standing/walking 6-8 hours.</p></li><li><p>Hand use: single grasping, fine manipulation, pushing and pulling.</p></li><li><p>Work requires the following motions: bending, twisting, squatting and reaching.</p></li><li><p>Exposure to FDA approved cleaning chemicals.</p></li><li><p>Exposure to temperatures: &lt;32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), &gt;90 degrees Fahrenheit.</p></li><li><p>Ability to work in a wet and cold environment.</p></li><li><p>Ability to work a flexible schedule including nights, weekends, and holidays as needed.</p></li><li><p>Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.</p></li></ul><p>Note: The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level. Duties, assignments, and other responsibilities may differ for similar positions based on business conditions, departmental or geographic location, and/or needs for the particular position. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher-level role do not guarantee a promotion.</p><p>At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.</p><br> Whole Foods Arlington VA

Sales & Customer Service Associate - Part Time

Massage Envy