Sales & Customer Service Associate FT 15-25 Hours

Massage Envy Eagan , MN 55122

Posted 1 month ago


Do you love helping others?

Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy Eagan. Massage Envy is the leader in accessible massage and skin care. As a sales and customer service associate at our Eagan franchised location,* you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you:

  • Help clients understand the benefits of regular massage, skin care and stretch.

  • Establish relationships with members and guests to grow and retain a client base.

  • Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.

Here's what's in it for you:

The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:

  • Benefits that help you take care of you including membership that offers you one monthly service of a massage; facial; total body stretch. Retail products discounted 30% for employees.

  • A healthy compensation plan that rewards your hard work with the industry leading wage package; paid medical benefits (up to $2400 per year); set schedules that you help create; flexible hours and PTO according to your hours worked.

  • A dynamic, energizing environment where you're consistently challenged, never bored.

  • Training to help you grow and refine your sales and customer service skills.

What We'll Accomplish Together

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

  • Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.

  • Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.

  • Driving member retention through outreach via phone and email to current members.

  • Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.

  • Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.

What it Takes to Succeed

We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:

  • Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.

  • People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn't the easy thing).

  • Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.

  • Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.

  • Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.

  • Great teammates who can work well with other in a fun and fast-paced environment.

  • Supporters of total body care with a general knowledge of massage and skin care services.

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.

  • Massage Envy Franchising, LLC ("MEF") is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Remote Customer Service Agent

Ecolab Inc.

Posted 7 days ago

VIEW JOBS 12/3/2018 12:00:00 AM 2019-03-03T00:00 Join Ecolab's call center team and become part of a dynamic team that loves their work. As a respected Customer Service Agent, use your high energy and social skills to partner with our customers to help them achieve maximum benefit from Ecolab's products. As a team, we strive to exceed our objectives to help drive greater customer satisfaction. What's in it For You: * Home based role within the Twin Cities area * Enjoy non-traditional work hours that fit the schedule you need while working remotely * Be recognized for meeting goals and secure opportunities for advancement * Sharpen your professional business acumen * Work for a stable, growing, global Fortune 500 company * Comprehensive benefits package starting day 1 of employment * Earn $16 per hour What You Will Do: * Process 100+ inbound calls per day from Ecolab Customers and our Sales Team * Utilize your problem solving and interpersonal skills * Handle all calls in a prompt and courteous manner * Achieve target goals for monthly call quality, daily attendance and punctuality and daily and monthly statistical objectives utilizing good time management skills Minimum Qualifications: * Candidate must reside in Twin Cities metro area * High school qualifications or equivalent * High speed, wired, broadband Internet connection * Successful speed test results: (download and upload speeds of 10 Mbps or higher) * Must be able to attend an in person interview and a 1-2 week training period at our Eagan, MN facility. Post training - working from the Eagan office will be required periodically based on business and system needs. * Experience with Microsoft Office Suite software * No immigration sponsorship available for this position Preferred Qualifications: * Bachelor's degree completed or in process * Ability to accurately type a minimum of 25 words per minimum * Ability to interact professionally with others and work independently in a fast-paced environment * Prior experience utilizing a multi-line telephone system * Strong problem solving and interpersonal skills * Excellent verbal and written communication skills * Highly dependable team player * Ability to prioritize workload and complete responsibilities on time * SAP knowledge Ecolab Inc. Eagan MN

Sales & Customer Service Associate FT 15-25 Hours

Massage Envy