Sales & Customer Service Associate Ballantyne

Overview

We help people feel their best! We offer:

• FUN work environment

• Discounted employee massages and facials

• PAID sales training

• Company SPONSORED group health plan

• ADVANCEMENT opportunities

What We'll Accomplish Together

As our front desk associate your essential responsibilities revolve around providing excellent customer service to our members and guests. These include:

• Meeting individual sales goals for memberships and other products or services.

• Answering phone calls.

• Setting and checking members and guests in and out for appointments.

• Greeting members and guests upon arrival.

• Promoting the Wellness Program.

• Re-engaging inactive members.

• Keeping management apprised of member concerns and following manager's policies, procedures and direction.

• Accepting constructive criticism in a positive manner and using it as a learning tool.

• Upholding the Massage Envy brand's core values of optimism, gratitude, excellence, consistency and empathy.

• Staying updated on retail products and promotions.

• Recognizing and supporting team goals and creating and maintaining positive relationships with team members.

What it Takes to Succeed

Qualified candidates will:

Education, Skills and Training:

• Have a high school diploma or equivalent (GED).

• Possess basic math and cash handling experience.

• Have strong phone and computer skills.

• Have previous customer service experience (preferred) and take pride in their excellent customer service.

• Be able to prioritize and perform multiple tasks.

• Work cohesively with others in a fun and fast-paced environment.

• Prior sales experience is a plus.

• Must be able to work weekends.

Communications and Personal Interactions

• Have a strong customer service orientation and be able to communicate effectively with clients and team members.

• Maintain client confidentiality.

Massage Envy Franchising, LLC ("MEF") is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

• Massage Envy Franchising, LLC ("MEF") is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.