Sales & Customer Service Associate - Arboretum

Massage Envy Charlotte , NC 28201

Posted 2 months ago



This is primarily a sales position. Essential duties include promoting our Wellness Program by educating guests on the importance of frequent massage and skincare services, based on our guest's individual needs. Maximize sales growth and profitability through the use of proven selling skills, teamwork and customer experience in order to deliver an engaged experience to every customer, every time.

We help people feel their best! We offer:

  • Competitive Compensation+ Bonus/Commissions

  • ADVANCEMENT Opportunities

  • FUN Work Environment

  • PAID Sales Training

  • Employee Discounts on services and retail

  • Company Sponsored Group Health Plan

  • Flex Spending with employer contribution

  • Free Dental and Vision Insurance

What We'll Accomplish Together

Additional Responsibilities Include:

  • Actively listen and engage customers, using appropriate selling skills to match the customer's needs and ensure to build long-term relationships.

  • Motivate self to stay accountable to individual sales and service goals, as determined by clinic management.

  • Maintain knowledge of all product information, and any current promotions and marketing initiatives.

  • Maintain flexibility with schedule to meet the needs of the team and overall business.

  • Support and model excellent customer experience while upholding our core values through all forms of communication

  • Communicate with members/guests over the phone to match them with the appropriate service provider.

  • Embrace POS system to check customers in/out for service, retail and gift card purchases.

  • Maintain strong relationships with existing customers, as well as inactive members.

  • Keep management apprised of member concerns and following manager's policies, procedures and direction.

What it Takes to Succeed

Preferred Skills/Qualifications:

  • Previous retail and commissioned sales experience

  • High School Diploma

  • Understands, appreciates, and practices healthy lifestyle and wellness routines

  • Possess strong written and verbal communication skills, strong assessment and decision-making skills

  • Self-aware and focused on self-development

  • Supports environment of genuine customer connection and health/wellness

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.

  • Massage Envy Franchising, LLC ("MEF") is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.
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Sales & Customer Service Associate - Arboretum

Massage Envy