Massage Envy Charlotte , NC 28201
Posted 2 months ago
This is primarily a sales position. Essential duties include promoting our Wellness Program by educating guests on the importance of frequent massage and skincare services, based on our guest's individual needs. Maximize sales growth and profitability through the use of proven selling skills, teamwork and customer experience in order to deliver an engaged experience to every customer, every time.
We help people feel their best! We offer:
Competitive Compensation+ Bonus/Commissions
FUN Work Environment
PAID Sales Training
Employee Discounts on services and retail
Company Sponsored Group Health Plan
Flex Spending with employer contribution
Free Dental and Vision Insurance
What We'll Accomplish Together
Additional Responsibilities Include:
Actively listen and engage customers, using appropriate selling skills to match the customer's needs and ensure to build long-term relationships.
Motivate self to stay accountable to individual sales and service goals, as determined by clinic management.
Maintain knowledge of all product information, and any current promotions and marketing initiatives.
Maintain flexibility with schedule to meet the needs of the team and overall business.
Support and model excellent customer experience while upholding our core values through all forms of communication
Communicate with members/guests over the phone to match them with the appropriate service provider.
Embrace POS system to check customers in/out for service, retail and gift card purchases.
Maintain strong relationships with existing customers, as well as inactive members.
Keep management apprised of member concerns and following manager's policies, procedures and direction.
What it Takes to Succeed
Previous retail and commissioned sales experience
High School Diploma
Understands, appreciates, and practices healthy lifestyle and wellness routines
Possess strong written and verbal communication skills, strong assessment and decision-making skills
Self-aware and focused on self-development
Supports environment of genuine customer connection and health/wellness
We Believe Our Differences Make Us Better
We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.
If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.