Sales Coordinator

POSITION SUMMARY

Responsible for generating leads, lead management, sales presentations, closing sales, and meeting monthly sales expectations. The sales coordinator will work in close collaboration with the Sales Director to facilitate the daily operations of the sales office and assist the team in achieving the community's occupancy and revenue goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

Sales and Marketing

• Interacts with all leads whether provided through advertising, public relations, referral, or personal contact and turn those leads into residents of the community through the use of professional selling skills.

• Complete monthly Critical Success Factors (calls, personal note cards and presentations) for the purpose of maintaining a strong pipeline of leads.

• Builds customer focused relationships by advancing the lead through the sales process and gaining customer commitment (with residents, family, and professional referral sources).

• Ensure that each prospect receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every prospect, maintaining solid product knowledge, and all other aspects of customer service.

• Work with other sales team members and management to plan, coordinate, and implement monthly prospect and/or referral source activities and events.

• Collaborate with other sales team members to develop and execute marketing plans to achieve community occupancy goals.

• Maintain prospect interest and commitments through continuous follow-up.

• Follow organizational procedures in lead tracking and maintain current records of all leads and prospects.

• Demonstrate an expertise and knowledge of current best practices in successful upscale retirement housing sales and marketing techniques.

• Represent in a professional manner the organization at public and community functions and foster a positive image of the community.

• Comply with applicable federal, state and local laws, rules, and regulations; maintain knowledge of and follow all company policies and procedures.

• Obtain knowledge and demonstrate the principles of Starling, person directed care and successful aging philosophies and their inherent core values of Support, Truthfulness, Accountability and Respect. Associate will support, actively participate and act in accordance with the principles of the Starling service culture and be familiar with and fluent in the language and service pillars of Starling.

• Maintain regular and punctual attendance at work and meetings.

• Submits timely weekly sales results as requested.

Marketing Strategy

• Understands competitive opportunities and threats and presents strategic alternatives to combat these to the Executive Director.

• Demonstrates a strong understanding of the senior care market.

Driving Revenue

• Strives to meet predetermined monthly sales goals.

External Business Development

• Generates leads and move-ins from targeted referral sources.

• Identifies referral sources through site specific research.

Resident Move-In Process

• Reviews and facilitates the Move-In Packet with the resident and/or family.

• Facilitates and coordinates the Resident Assessment (if applicable).

• Oversees and manages the move-in process as outlined in the Resident Move-In and the Apartment Readiness checklists.

• Ensures all state mandated paperwork and forms are completed on or before the move-in date by the family and/or resident.

Leadership and Development

• Keeps abreast of professional development in the field by reading, attending conferences and training sessions.

• Acts professionally and honestly at all times in the representation of the Company.

• Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Educational Requirements and Experience:

• Two years of sales experience preferred. Sales experience within a senior living environment preferred.