Sales Coordinator- Sheraton Reston Hotel

Wurzak Hotel Group Reston , VA 20190

Posted 2 months ago

The Sales Coordinator provides administrative and general support to the sales team in a variety of activities; acts as the primary contact for all meeting and banquet related function.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Assists sales team in creating strong, effective, personable and professional communications with prospective and returning hotel clients.

  • Answer incoming calls and assist with reservations, confirmations, room need requests and questions within the group sales office.

  • Work in conjunction with Director of Sales to ensure all group blocks are detailed accordingly with client

  • Enter all group rooming list and verify for accuracy

  • Correspond with group contacts in regards to making and changing reservations

  • Explain hotel products, service and other information about the hotel as requested.

  • Sell, process, enter and confirm room reservations using selling techniques and strategies.

  • Greet guests warmly and perform registration procedures.

  • Verify payment for stay including any incidental cost by obtaining credit information.

  • Assist guest with issues and complaints, with empathy and a focus on guest satisfaction. (the use of supervisory support when necessary).

  • Post charges to guest accounts as designated.

  • Facilitate guest departures providing accurate statements and ensuring guest satisfaction and collecting all payments due.

  • Prepares correspondence such as customer appreciation letters, group proposals and contracts and helping to facilitate promotions.

  • Other responsibilities include ensuring that the sales team meets its targets, liaising with individual customers and groups for detailed feedback on the hotel's facilities, and analyzing sales statistics to provide accurate reports for sales and catering directors.

  • Office organization including maintaining online and paper filing systems.

  • Lead Management: Screens incoming leads, logs, and distributes to appropriate team member(s).

  • Orders and maintains supplies for sales department and other departments when required.

  • Displays expert communication skills both in person and on the phone as well as a friendly and professional attitude when speaking with clients as representatives of the hotel company.

  • Conducts hotel site tours and participate in sales events when needed.

  • Performs special projects and other responsibilities as assigned.

  • Participate in task forces and committees as requested.

  • Consistent professional and positive attitude and actions when communicating with guests and associates.

  • Comply with all company policies and procedures.

  • Any other tasks/duties as requested by management.


The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.

Education and Experience

In addition to the core job requirements, skill sets and work related experience; the ideal Sales and Service Coordinator must have:

  • High school diploma or GED required

  • Two or more years of administrative or equivalent experience.

  • Experience in the hospitality industry and knowledge of common industry terms and practices preferred.

  • Experience with Microsoft Word/Excel/Outlook and familiarity with ISAC booking system preferred.

  • Preferred experience with major brands such as Marriott or Starwood.

  • Familiar with Social Media and comfortable updating them as requested.

Skills and Abilities

  • Computer proficiency, including Microsoft Office.

  • Ability to handle multi-line telephone systems and individual call functions such as hold, forward, and conference.

  • Attention to details, good organizational skills and efficient time management.

  • Ability to follow an appropriate course of action based on policies and procedures.

  • Ability to work in a fast paced environment, sometimes under pressure, while simultaneously handling competing and changing priorities.

  • Ability to satisfy the legal requirements for employment within the jurisdiction.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Front Desk Agent Sheraton Reston Hotel

Wurzak Hotel Group

Posted 2 weeks ago

VIEW JOBS 10/1/2019 12:00:00 AM 2019-12-30T00:00 ESSENTIAL JOB FUNCTIONS: * Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. * Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. * Verify credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer. * Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for guests as requested. * Make and or confirm reservations as needed * Advise housekeeping staff when rooms have been vacated and are ready for cleaning. * Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. * Field guest complaints by contacting housekeeping or engineering and conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Record guest comments or complaints, referring customers to managers as necessary. * Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job related duties as assigned. REQUIRED SKILLS AND ABILITIES: Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co-workers with their job duties and be a team player. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout front office and continuously perform essential job functions. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers and patrons. ADDITIONAL REQUIREMENTS 1 year Front Desk experience for a full service hotel is preferred. Starwood Brand Experience is a plus Working Conditions & Physical Effort Work is normally performed in an interior hotel environment. While performing job duties, the associate speaks, listens, completes documents, processes requests and operates office equipment such as a telephone, calculator, computer, copier and fax. Physical requirements include extended periods of standing and/or walking, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds. The job requires close vision with or without corrective lenses. This position may be required to operate a motor vehicle. Notice Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer participates in E-Verify. Wurzak Hotel Group Reston VA

Sales Coordinator- Sheraton Reston Hotel

Wurzak Hotel Group