Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Sales Coordinator, Sheraton DFW Airport

Expired Job

PM Hotel Group Irving , TX 75061

Posted 1 week ago

Job Summary

Organizes and coordinates various functions of the sales and marketing department. Generating reports, statistical data, faxes and its proper distribution is also the responsibility of this person.

Summary of Essential Job Functions

  • Compose and produce all written correspondence, memos, sales literature and manuals.

  • Generate and distribute various sales reports and statistical analysis as requested.

  • Prepare and send faxes as necessary.

  • Travel locally to conduct outside calls, promote the hotel and review competition.

  • Regulate appropriate copying and distribution of department's correspondence.

  • Screen and direct all incoming phone calls or walk-ins to appropriate person.

  • Compile and maintain current client mailing list and contact details.

  • Maintain office supplies inventories.

  • Conducts tours of the hotel and banquet facilities whenever required.

  • Assist Director of Sales & Marketing in the development and update of the hotel-level business plan.

  • Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.

  • Champion the use of HOST? - PM Hotel Group's Signature Service Program for delivering aggressive hospitality to our guests and to our internal customers. Respond quickly to guest requests or complaints in a friendly manner and insures that appropriate action is taken. Follow up to ensure guest satisfaction.

  • Provide a professional image at all times through appearance, dress, and behavior.

  • Follow company policies and procedures and department SOP's is able to effectively communicate them to others.

  • Knowledgeable of hotel property, amenities, area attractions and transportation.

  • Support all Hotels and/or Company initiated Guest and Associate Programs (i.e. Catch Me at My Best, Ollie Awards, Heart of the House Olympics, etc.)

Abilities Required

  • Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PM Hotel Group staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every PM Hotel Group associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to PM Hotel Group. Every PM Hotel Group associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.

Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Dispatch/Reservationist Sheraton DFW Airport Hotel

PM Hotel Group

Posted Yesterday

VIEW JOBS 9/25/2018 12:00:00 AM 2018-12-24T00:00 Job Summary Answer internal and external telephone calls in a friendly and courteous manner employ sales techniques in order to secure and process reservations for guest accommodations in a timely manner and direct calls through the hotel switchboard. Input wake up calls and messages into the system and retrieve messages as requested. Actively coordinate communications within the hotel including emergency procedures, alarms, life safety, natural disaster, and shuttle van services, acting as a liaison to all appropriate local emergency services. Summary of Essential Job Functions * Promptly answer telephone calls and greet callers with a positive and clear voice. Listen to ascertain the correct extension. Read and use a moderately complex computer console and direct calls to appropriate line. Requires sitting in a confined space for long periods of time to continuously perform essential functions. * Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested. Read and verbally recite exact messages for guests. * Receive wake-up call information, input accurately into the automated wake-up system and verbally confirm time to guest. * Page guests and patrons using the public address system in a courteous and clear manner. * Act as dispatcher for security, guest services and property operations associates. Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests such as plumbing problems, airport shuttle service, etc. * Briefly answer basic inquiries regarding current time, extension numbers, outlet hours, etc. * Immediately answer the emergency line, listen to details to identify nature of problem and respond appropriately in accordance with established procedures. Initiate emergency response as necessary and legibly document pertinent details. * Read, retrieve, communicate and verify information including confirmation number to caller. Input and retrieve data using a computer reservation system and utilizing codes for efficiency. * Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc. Know, understand, and communicate applicable deposit and guarantee policies as requested. Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Required Abilities * Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Ability to effectively deal with customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger to collect accurate information. Ability to access read and accurately input information using a moderately complex computer system. Ability to establish and maintain effective working relationships with associates, customers and patrons. Ability to sit for extended periods of time. Ability to input 40 WPM on a computer keyboard. Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PM Hotel Group staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every PM Hotel Group associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something. Safety & Security: The safety and security of our guests and associates is of utmost importance to PM Hotel Group . Every PM Hotel Group associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns. NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor. Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate. PM Hotel Group Irving TX

Sales Coordinator, Sheraton DFW Airport

Expired Job

PM Hotel Group