Sales Coordinator - Service

Thyssenkrupp Broadview Heights , OH 44147

Posted 7 months ago

Sales Coordinator

  • Service

Broadview Heights, Ohio, United States thyssenkrupp Elevator Corp

Location Broadview Heights Duration Long-term Contract Full Time Status Laufende Rekrutierung Job ID US_901745_ET_TKELECP06101

Your responsibilities

The first 3 letters in workplace safety are Y-O-U! thyssenkrupp Elevator Americas is currently seeking an experienced Sales Coordinator

  • Service in Cleveland, OH. Responsible for performing all administrative duties associated with processing service contracts, customer changes and supporting the service and repair sales departments as needed. Essential duties and responsibilities:
  • Reviews service contract booking packages. Includes completing customer number request forms, reviewing and completing Installed Base forms and verifying the service contract transmittal forms. Creates branch service file and mechanic file

  • Ensures that customer change forms are accurate and forwards to regional contract administrators. Completes service contract change requests and attaches all relevant information to existing contract

  • Verifies all information on new EDS sheets and updates contact information in service contracts. Searches databases, customers, Installed Base and service contracts for existing information

  • Runs mass escalation report. Includes exporting and formatting report into Excel and forwarding to branch manager for review

  • Receives and reviews final acceptances from construction and modernization departments. Processes owner and unit changes as necessary

  • Prepares monthly NIM report for Corporate; checks accuracy and forwards to sales group and branch manager; updates NIM tracker

  • Prints special deck invoices and mails to customers. Prints service contract invoices upon request from customers or branch

  • Runs and reviews monthly sales growth report and compares to the Regional Contract Department's report and Hyperion

  • Maintains branch cancellation log. Completes and forwards cancellation package to regional contract administrators

  • Assists the operations department and tk communications with programming ADA phones

  • Participates in monthly A/R conference calls with Regional Collectors. Actively pursues and follows-up on A/R items

  • Prepares and submits credit memos. Actively cleanses unapplied credits and submits washout requests as necessary

  • Assists with processing certificates of insurance for service jobs

  • Sets up customers in Customer Service Portal

  • Maintains PCard for use by branch

  • Processes new hire paperwork for non-union employees as necessary, coordinating with District Administrative Manager or Office Manager

  • Assists with compiling data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data)

  • Opens and distributes incoming mail and faxes

  • Supports sales efforts as needed

  • Performs other duties as assigned

Your profile

  • High school diploma or GED (general education degree) required

  • One year certificate from college or technical school preferred

  • One year of sales support in a high volume environment

  • Some elevator repair administrative work preferred

  • Oracle database knowledge preferred

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Our offer to you

Safety at work and Healthcare

Safety at work & Healthcare: Highest standards in occupational safety and health, comprehensive programs and measures for safety at work and preventive healthcare with comprehensive coverage and flexible options.

Security for the future

Financial security for your individual retirement plan.


Respect, recognition and appreciation of the contribution of everyone. Regular team - and social events.

Continuing development

Training and continuing developement options. Help to grow alongside with us, in personality and profession.

Compensation and benefits

We offer a lot: Fair working conditions and a reasonable, competitive compensation are the foundation for many more attractive benefits.


Open, tolerant and constructive work environment with a team consistent of diverse views and backgrounds.

We work together closely and respect each other, for over 200 years. If that is just as important to you as it is to us, apply now!

To learn more about thyssenkrupp in North America, please visit our website:

thyssenkrupp Elevator Corp. is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, sex, race, color, religion, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law.

Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to contact us directly at 1-844-427-5461.

We are thyssenkrupp!

At thyssenkrupp we have more than 160,000 employees in 78 countries and annual sales of 42,7 billion. We are active in automotive engineering, logistics, plant technology, elevator manufacturing and much more. We work in large and small businesses all around the world but we always work together. We have over 200 years of experience in industry and the latest cutting-edge technology. We have a position that's right for you, that piques your interest, and that puts your skills to the test.

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Sales Coordinator - Service