Sales Coordinator

Onix Group Wilmington , DE 19801

Posted 4 months ago

Summery of Sales & Events Coordinator Position:

At Hyatt Place & Riverfront Events, the Sales & Events Coordinator reports director to the Director of Sales & Events. This is a support role, which requires experience in both Hotel Sales as well as Banquets and Catering. The responsibilities of this particular role include but are not limited to the following:

  • The Job Requirements outlined in the "General Summary," "Principal Duties and Responsibilities," and "Job Requirements" below, provided by Onix Hospitality in the section below.

  • Additional Responsibilities as assigned by partnering management company, Big Fish Restaurant Group.

  • Special Events functions including booking, detailing, planning, payment processing, contracting and executing functions.

  • Fielding inquiries and responding to leads in a timely manner.

  • Performing regular market research and sourcing new business opportunities.

  • Maintaining Hyatt Place & Riverfront Events' Sales and Marketing Collateral.

  • Providing direction and supervision to banquet staff.

  • Ensuring the meetings and events are executed properly and to the guests' satisfaction.

  • Cash handling responsibilities.

  • All other tasks as assigned by the Director of Sales & Events

General Summary:

The Sales Coordinator is responsible for maximizing hotel revenue by seeking out, booking and executing hotel group and catering business.

Principal Duties and Responsibilities:

  • Coordinate and support all aspects of sales activities including taking initial inquiries, generating leads, proposals, referrals, contracts, blocking space etc.

  • Achieves group block and catering revenue goals by developing and implementing strategies for selling available space and hotel rooms to groups and local community.

  • Complete outside sales calls as directed by Assistant General Manager/General Manager.

  • Process proposals and contracts as required, and follow up within five (5) work days.

  • Process returns of contracts and distribute through proper channels internally.

  • Maintain an accurate count of all Sales collateral.

  • Conduct post-function communication to review overall function.

  • Coordinate specific marketing initiatives involving revenue streams.

  • Firm knowledge of facility and brand including accommodation, meeting facilities, guest rooms, amenities, history and heritage, activities and local programming, etc.

  • Have knowledge about room rates, packages, discounts and promotions.

  • Participate in site inspections, familiarization tours, trade shows and functions within the hotel.

  • Actively participate in industry and hotel training programs.

  • Develop a communication and information system with the hotel team to effectively distribute details of upcoming group, meeting events, and special events in the primary marketing area.

  • Actively seek opportunities to improve systems and procedures.

  • Attend all Sales meetings and other meetings as required

  • Identify the needs of each guest and provide relevant information regarding hotel policies, services and amenities.

  • Ability to register all guests, obtaining pertinent information, and ensuring proper credit is established.

  • Perform additional assignments as required.

Job Requirements:

  • High school diploma or equivalent required.

  • Hospitality and/or customer service experience is preferred.

  • Must be able to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service.

  • Must be able to communicate effectively, be polite, courteous, and responsive to our guests.

  • Must be able to speak and write the English language in an understandable manner.

  • Must be organized and detail oriented.

  • A valid driver's license is required.

  • Typing and computer skills are required.

  • Available to work when needed, including weekends, holidays, and nights.

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Sales Coordinator

Onix Group