Aptive Pest Control Provo , UT 84601
Posted 2 weeks ago
Location Zip Code:
84604
Job Family:
Non-Exempt Jobs, Solution Centers
We are seeking a hard-working, innovative, detail-oriented and creative team player to join our Aptive team! This is a full-time remote position. The individual we are looking for is also someone that enjoys working in a team environment, and excels working at an individual level. Sales Concierge develops strong relationships with customers and facilitates calls from Sales Representatives regarding customer concerns.
This is a seasonal position.
Responsibilities include:
Work in a high-volume call center from shifts ranging between 7 am to 9 pm Mountain Time.
Taking inbound phone calls from Sales Reps or Team Leaders needing help with customers, accounts routes, and rescheduling.
Point sales reps in the right direction concerning technology help (tech support), permitting, housing, or pay.
Communication between call center, service pros, area managers, and other sales reps for customer appointments and various other tasks.
Answering basic questions about customer accounts, pricing, and updating payment methods.
Fielding basic questions on what pests we treat and which we do not.
Fielding basic questions about what our service entails and what the sales rep or customer expects.
Education and Experience
High School Diploma or equivalent
Customer service is a plus but not required
Physical Requirements
Essential functions are carried out in a variety of positions including standing and sitting. To meet company needs, all positions require the ability to move freely.
Remote Requirements:
Remote position at home (mandatory 7 to 8-day virtual training from 8AM-4PM Mountain Time)
Computer with webcam
Must provide a quiet work environment
Internet speeds of 20 Mbps, consistent download speeds with jitter below 20 milliseconds
Aptive Environmental:
Aptive Environmental provides pest control services to 34 states in the US. Co-founded in 2015 by Vess Pearson and David Royce, Aptive launched with the clear intention of becoming a world-recognized brand.
In 2021, Aptive was included in Inc. Magazine's "Best in Business" list of companies that make a positive impact. Aptive is also featured on Glassdoor's 2019 list of Top 100 US workplaces and is ranked one of Entrepreneur Magazine's Best Companies in America. We are a proud member of the EPA's Pesticide Environmental Stewardship Program and have partnered with the United Nations Foundation's "United to Beat Malaria" to help stop the spread of malaria transmitted by mosquito bites.
Aptive Pest Control