Sales Center Manager

Carrier Enterprise Little Rock , AR 72215

Posted 2 months ago

The Sales Center Manager has Profit and Loss responsibility for a retail store and warehouse serving HVAC professionals; leads a small team to exceed customer needs; and also, may call on key customer accounts. The Sales Center Manager is ultimately responsible for growing revenue and margin in his/her location while containing costs to increase profit.

Responsibilities include:

  • Manage daily store and warehouse operations, including achieving sales and profitability goals.

  • Implement and maintain the highest level of customer service in the industry.

  • Work directly with local sales teams to develop strategies for increased traffic in the store.

  • Provide useful feedback from dealers regarding customer service efforts.

  • Recruit, hire, train, and discipline their team within the framework of company policy.

  • Maintain inventory accuracy and ensure all company assets are protected from theft or damage.

  • Communicate effectively with their team, customers, vendors and regional leadership.

  • Have a high degree of personal accountability.

  • Ensure essential retail tasks include merchandizing, store and warehouse organization, inventory accuracy and financial processes are followed.

  • Ensure full compliance with all SOX key controls.

Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.

Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you!

Find out more about CE at

Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).

Successful candidates for this position must possess:

  • Five years or more of HVAC experience.

  • The demonstrated ability to rapidly grow sales in a retail environment.

  • Successful experience as a manager of small teams.

  • Prior leadership roles with profit and loss responsibility.

  • Demonstrated proficiency with computer systems, to include prior experience with sales and/or inventory management software.

A Bachelor's degree is strongly preferred

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Sales Center Manager

Carrier Enterprise