The Sales Audit Manager is responsible for daily leadership and oversight of the Sales Audit department including detail and accounting reconciliation. This role ensures that all sales data is properly polled and recorded in Company ledgers, including data from all retail store deposit activity accounts (cash, credit cards and gift cards). The Sales Audit Manager works closely and communicates effectively with leaders and associates in the corporate and retail cash office teams, and develops and maintains policies and procedures that support all sales audit processes.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Reconcile point of sale (POS) transactions and conduct in depth reviews of complex POS anomalies, such as variances
Manage the chargeback process, including the investigation and resolution of all credit card chargeback issues as well as requests for information from various credit card providers
Respond to questions and interact with General Accounting, Finance and Store Operations leadership. Provide superior customer service in the response/resolution of queries
Develop and lead initiatives to improve and modernize sales audit processes. Provide monthly dashboard reporting of statistics, and identify potential areas for fraud
Initiate and conduct meetings with Loss Prevention team where appropriate
Serve as the main point of contact for all POS matters and sales processing procedures
Manage associate performance, write performance reviews and provide coaching and feedback for Sales Audit team members. As needed, delegate work and follow up with team members to confirm timely completion of tasks
Assist with hiring new team members, training new team members and acting as a mentor to coach and develop new teammates
EDUCATION & EXPERIENCE REQUIREMENTS:
Bachelor's degree in Accounting, Finance or related field, or equivalent and related work experience required
6 - 8 years of professional experience in sales audit of internal audit required
Two or more years of supervisory experience required
Experience with auditing software and/or web-based chargeback applications required
Highly proficient in Microsoft Office and Google platform (i.e. sites, slides, drive, docs, sheets)
Effective Communicator: You possess strong communication skills and have the ability to build and maintain a culture of trust and respect.
Team Oriented: You are capable of embracing the ideas of others (even if they conflict with your own) for the sake of the Company and client. You commit time, focus, and energy to develop future OSJL leaders by motivating them around a common purpose and vision.
Time Management: You are able to handle multiple projects at once, and can organize multiple projects around given deadlines.
Analytical: You use logical reasoning and data to build conclusions, recommendations, and reporting.
Strategically Oriented: You advocate for your team on both short-term and long-term projects by moving decisions forward and eliminating barriers.
Passionate: You must be passionate about online collaboration and ensuring our clients are successful; we love seeing hunger and ambition.
Leadership: You are a leader and exhibit that in your everyday work. You pride yourself on developing future leaders; you have direct experience managing others and have been responsible for supporting their performance.
potential. Sedentary, and frequent near vision use for reading and computer use.
This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other job duties and tasks, some of which may be essential to the position. Leadership has the right to revise this job description at any time. The job description is not a contract, either express or implied. You are an at-will employee, meaning either you or the Company may terminate your employment at any time, with or without notice.
Ocean State Job Lot