Sales Associates

Job Description Job Description Bernie’s Hardware is a family owned and operated store. We aim to provide service, convenience, and quality goods to our neighbors.

We live and breathe being a Helpful Hardware store. This means helping our customers is the most important thing we have to do today, whether it is a small weekend project or finding that perfect gift for a loved one. Great people make all this possible.

We’re looking for individuals who are not only wired to be helpful but have a healthy dose of positivity and optimismbecause that’s the kind of place we want to work, and we’ll be next to you every day. General Summary the Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness. Essential Duties & Responsibilities Include the following.

Other duties may be assigned. Customer Service: • Present Bernie’s Hardware positively in the store and in the community. • Register/Point of Sale (POS) transactions involving the sale and/or return of merchandise • Proactively assist customers in solving problems. • Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store. • Possess a friendly outgoing demeanor, work well with customers as well as associates. • Ensure all pages and calls are answered promptly, courteously and effectively. • Forward any customer complaint that cannot be handled to a member of management. • Possess strong product knowledge and knowledge of store layout and location of products. • Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time. • Demonstrate a friendly and outgoing demeanor, work well with customers as well as peers, superiors, and store ownership.

Store Operations: • Assist in creating a positive, professional and safe work environment. • Assist with receiving, checking in and stocking of merchandise throughout the store. • Assist with maintaining back stock levels. • Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area. • Assist with providing a clean and orderly sales floor, including end caps and ad merchandise. • Assist with merchandise resets through the store. • Provide assistance to Department Specialists, i.e. price changes, special orders. • Ensure signage is current throughout the store. • Operate forklift with proper training. • Communicate any Store Support Center issue to General Manager for follow up. • Communicate any merchandising, cost control or sales idea to the General Manager. • Participate in store meetings. • Be professional in appearance and actions. • Perform all other duties as assigned. Growth & Development: • Develop and complete a training plan with store management/store ownership to broaden product and professional knowledge • Ensure on time completion of all compliance and other training requirements Loss Prevention • Alert store management/store ownership to loss management concerns. Experience: • Retail experience preferred. • Pass background check • Positive attitude and optimism.

Can do spirit. • Some high schools. High school diploma or GED equivalent preferred. • Standing, walking, lifting (up to 50 lbs.) and climbing.