Sales Associate/Design Associate

La-Z-Boy, Inc. Appleton , WI 54914

Posted 4 months ago

BASIC FUNCTION:

Responsible for creating sales utilizing exceptional customer service and knowledge of the La-Z-Boy selling process, products and services. Strive to create long-term customer relationships that will lead to increased sales and profitability. Develop awareness of interior design through practical experience, observation and interaction with a La-Z-Boy Designer.

Design Associate: In addition, assist the Designer in designing and creating comfortable and functional environments that represent a client's lifestyle, taste and budget.

KEY RESPONSIBILITIES;

Drives Sales

  • Contribute to store sales goals by selling furniture, accessories and services offered by La-Z-Boy

  • Team with Store Manager, Sales Manager, Designer, and Associates to promote the Design program and drive overall store sales

  • Assist the Designer to achieve established Design program sales goals

  • Consistently execute the La-Z-Boy selling process and strive to provide a favorable experience to all customers.

  • Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after sale service and continuing contact with all previous and potential customers

  • Maximize store promotions, marketing initiatives, and grassroots programs

  • Maintain strong knowledge of features and benefits of existing and new product line

  • Meet or exceed established goals as set by management

Design Program

  • Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service.

  • Execute and champion the Design process per company guidelines

  • Responsible to support design related functions in the store

Customer Focus

  • Provide the highest level of customer service to all current and future customers

  • Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process

  • Effectively use Podium to ensure customer satisfaction and future follow-up

  • Make sound business decisions to deliver customer satisfaction and promote team environment

  • Provide store support to incoming phone calls and emails

  • Assist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience

  • Escalate unresolved issues to Store Manager, if not available then Sales Manager or Designer

People

  • Maintain a positive working relationship with all store associates

Operational Excellence

  • Assist with maintenance of the overall visual appearance of store, this includes but is not limited to assist to maintain floor and/or showroom displays, tagging of products and accessories, maintaining accessory catalogs and design center fabrics, floor moves, and maintaining general store cleanliness

  • Adhere to general store operational procedures and guidelines

  • Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries

  • Responsible to accurately complete the daily On-Point system log

  • Show a sense of urgency, enthusiasm and excitement with the store team and customers

  • Maintain adequate knowledge of company standards, product knowledge and internal processes and systems

  • Consistently schedule deliveries with customers

  • Other duties as assigned

MINIMUM JOB REQUIREMENTS:

  • Previous selling experience and ability to close a sale strongly preferred

  • Excellent communication, customer service skills, and organizational skills

  • Strong interpersonal skills to effectively communicate, build rapport, and positively influence

  • Demonstrated persuasion and negotiation skills

  • Ability to effectively manage time and conflicting priorities

  • Ability to effectively and productively with others as a team

  • Ability to work the schedule and hours dictated by business needs

  • Ability to work evenings, weekends and holidays as required

  • Initiative to meet assigned goals, missions and objectives and motivated to achieve more

  • Strong attention to detail

  • Proficient in the use of Microsoft Office, including Word, Excel, Outlook and PowerPoint

Design Associate:

  • Currently enrolled in or a graduate of an Interior Design program

  • Experience in using floor and space planning applications

  • Knowledgeable of general principles of home dcor and design (i.e. furniture, carpet, draperies, and color schemes)

  • CAD training a plus

  • CIDA accreditation preferred

Sales Associate:

  • High School Diploma or equivalent is required. Bachelor's in Business or related field is preferred

SUPERVISORY RESPONSIBILITIES: None


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sales Associate Part Time Motherhood Maternity
New!

Destination Maternity

Posted Today

VIEW JOBS 10/16/2019 12:00:00 AM 2020-01-14T00:00 Overview WHAT OUR FIELD TEAM STANDS FOR: We work in a unique business with a very special client. We get to share one of life's most amazing adventures with our client! Everything we do is for our Mom2Be, and our store teams are at the heart of her experience. We are ambitious, performance driven team members who foster a winning culture that inspires others to create and deliver an amazing experience during each and every interaction. Position & Objectives Summary: Your Newest Journey Starts Here! You are a brand ambassador, and an advocate for the culture of our Company. Our culture sets us apart and influences everything that we do. We care about a culture of greatness. Culture is the true identity of our Company, and it's the personality of our organization. Culture shapes team member, client, and partner behavior. As a valuable member of the store team, the Part Time Sales Associate (PT Sales) is responsible for assisting in driving the overall client experience and sales within the store. Our Field Goals: +1 Experience-Deliver an amazing experience during every interaction.-No matter what she is coming in for, surprise and delight her by delivering what makes us unique.-Foster a winning culture that inspires our teams to deliver the +1 Experience. Talent * Attract, develop, and retain best in class leaders who own and deliver their business results.-Establish career growth opportunities at all levels. Business Acumen * Support a culture where team members seek to improve each and every day, evaluate their business, and react to achieve results.-Know your business, what drives it, and how to maximize it. Responsibilities What does success look like for a PART TIMES SALES ASSOCIATE? +1 Experience * Have a passion for people; put our client first! Ensure her shopping experience starts when she walks in the door; treat her like your best friend. Have the same level of passion and excitement for your fellow team members.-Help her understand the value of our product and establish an environment built on customer loyalty that drives repeat business and maximizes sales. -Under the direction of the Store Manager, ensure brand integrity within the four walls of the store; all visual and marketing directives follow Company standards; ensure all promotional sign changes are executed timely, and ensure all transfers, prices changes, damages and/or markdowns are completed within the required timeframe. Always keep the Mom2Be's shopping experience at top of mind to ensure optimum product presentation on the sales floor. -Build lasting relationships and collaborative partnerships with peers and field leadership partners.-Success is measured by the following KPIs: % LY, % Plan, Client Satisfaction Survey, Client Book, Visual Presentation & Standards, Email Capture, Parents Magazine. Talent * Seek out self-development. Everyday strive to learn something new or share a new idea with someone else.-Work with the leaders in your store to continually develop your personal selling skills. Ask for feedback often! -Success is measured by the following KPIs: % LY, % Plan. Business Acumen * Build repeat business and maximize traffic by delivering an exceptional client experience. -Maintain an in-depth knowledge of all merchandise in the store including product knowledge, brand information, styling tips, fabrications, and key features and benefits of our product assortment.-Ensure a full understanding and adherence to all Company tools, policies and procedures.-Under the direction of the Store Manager, frequently open and/or close the store and support the stores operations independently during shift.-Success is measured by the following KPIs: % LY, % Plan, ADS, UPT and other business metrics and operational standards. Qualifications * Prior retail experience required. Specialty or fashion apparel experience preferred. -High school diploma or equivalent required. -Must be comfortable working independently, including working in a single coverage environment.-Flexible schedule required, including the ability to work nights, weekends and holidays. -Understand business metrics.-Excellent time management and organizational skills.-Self-motivated, independent leader.-Ability to be mobile in a store including standing, walking, bending, squatting, kneeling, reaching and/or twisting for up to 8 hours or more per day. -Simple grasping, pushing, pulling, lifting and/or carrying things that weigh up to 40 pounds. Destination Maternity Corporation is an Equal Opportunity Employer and does not discriminate in any aspect of employment on the basis of race, color, creed, religion, gender, gender identity or expression, age, national origin, disability, genetic information, citizenship status, affectional or sexual orientation, veteran status, marital status, domestic partnership or civil union status, employment status, atypical hereditary cellular or blood trait, ancestry, pregnancy or any other legally protected status in accordance with the requirements of federal, state, and local law. Destination Maternity Appleton WI

Sales Associate/Design Associate

La-Z-Boy, Inc.