Sales Associate

Stage Stores, Inc. Geneseo , NY 14454

Posted 1 week ago

REPORTS TO: Store Manager/Assistant Manager

OBJECTIVE:

To greet and assist customers with the selection of merchandise

RESPONSIBILITIES:

Customer Service

  • Smile and greet each customer promptly

  • Interrupt store tasks to greet, assist, and answer questions for customers

  • Suggest additional merchandise to customers on sales floor, at wrap stations, and in fitting rooms

  • Follow-up on customers in fitting rooms to see if they need additional service

  • Thank the customer by name and invite them to come back at the close of each sale

  • Handle all returns/ exchanges according to company policies/ procedures, including Always Say Yes

  • Maintain the store and all wrap stations in a clean, neat, and organized manner

  • Opt-In (telephone and email capture)

Personal Productivity

  • Sales

  • Volume Per Hour (VPH)

  • Units Per Transaction (UPT)

  • New Accounts

  • Club 50

  • Magazines

  • Opt-In (telephone and email capture)

Loss Prevention

  • Provide customer service

  • Alert management of suspicious situations

  • Follow store procedures

  • Work with integrity

  • Follow sensor tagging program (if applicable)

Credit

  • Ask every customer to open a new account

  • Open and activate a minimum of (1) one new account per month

  • Always suggest purchase using company charge card

  • Communicate the Premier Rewards Program

Merchandise Presentation

  • Hang, Fold, Size, Sensor (where applicable), Sign and Steam (where applicable)

  • Implement merchandising Floor Plans/guidelines

  • Ensure featured merchandise is appropriately layered to suggest possible wardrobe ideas to the customer

  • Follow "Folded Merchandise Guidelines"

  • Create and maintain full, exciting displays

  • Present clearance merchandise correctly

  • "Close to Open"

Store Operations

  • Set-up Sales Event prior to sale start date (to include signing)

  • Complete Price Changes (PCA's) by close of business on the effective date

  • Complete Transfers by close of business on the effective date

  • Complete Damages by close of business on the effective date

  • Merchandise counts

  • Process in-coming freight including hanging, folding, sensor-tagging, etc

  • Housekeeping responsibilities including vacuuming, dusting, restrooms, etc

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