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Sales Associate Part-Time Job

Expired Job

DSW Shoes Pleasant Hill , CA 94523

Posted 5 months ago

Req #: 78029

Location Name: Crossroads Shopping Center, Pleasant Hill

Department: Stores

At DSW, we believe in the power of shoes. We understand shoes bring out something great from within, and since 1991 we've been helping everyone feel the rush of finding that perfect pair. So when you work for DSW, you become a part of all that. A family whose core values are comprised of passion, accountability, collaboration, and humility. You become one of us, You become a Shoe Lover!

General Summary:
Sales Associates provide friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates execute the company's customer service model while always putting the customer before any task. Sales Associates will perform the following functions: customer service, signing up new Rewards members, cashiering, store operations, and merchandising. Sales Associates must demonstrate behaviors that align with the company values of Accountability, Collaboration, Humility and Passion. Sales Associates must comply with all policies and procedures associated with the position, including maintaining at least a 95% attendance record.

Essential Duties and Responsibilities:

  • Customer Service and Engagement
  • Greets every customer in the store with a helpful and friendly attitude, reading customer cues to match service level to their expectations. Explains the DSW Rewards program and its benefits, answers questions about merchandise for the customers, and directs customers to appropriate merchandise within the store.
  • Cashiering and Cash Handling
  • Rings up customer transactions while following the DSW cash handling policies and register procedures. Counts money, makes change, verifies amount, and issues receipts. Reads and interprets price ticket information, operates a calculator, and enters data via terminal keyboard.
  • Store Operations
  • Maintains a clean and organized store. This includes, but is not limited to, picking up trash in the aisles, returning shoes back where they belong according to DSW standards, cleaning the associate break room and restrooms, vacuuming the store, cleaning mirrors, cleaning the front walkway/stoop of the store, and any other housekeeping items deemed necessary.
  • Merchandising
  • Unloads merchandise from trucks, places merchandise on the sales floor per DSW standards, completes markdowns, maintains clearance area standards, fills accessories, organizes and maintains the stockroom.

Required Skills and Competencies:

  • Good written and verbal communications skills

  • Customer service skills

  • Professionalism, friendliness, and respect

  • Proficient in use of technology to manage customer transactions either on (e.g., iPad, Tablet, registers)

  • Operate a calculator

  • Operate a terminal keyboard

  • Read and interpret price ticket information

  • Must have the ability to spend up to 100% of working time standing or walking around the register area, the sales floor, and the storeroom.

  • Lifting, including the ability to lift up to a maximum 50 pounds on an occasional to frequent basis.

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VIEW JOBS 1/16/2019 12:00:00 AM 2019-04-16T00:00 Req #: 84841 Location Name: Crossroads Shopping Center, Pleasant Hill Department: Stores At DSW, we believe in the power of shoes. We understand shoes bring out something great from within, and since 1991 we've been helping everyone feel the rush of finding that perfect pair. So when you work for DSW, you become a part of all that. A family whose core values are comprised of passion, accountability, collaboration, and humility. You become one of us, You become a Shoe Lover! General Summary: The Sales Supervisor assists in implementing action plans that meet service expectations and balance task completion within guidelines. Demonstrate behaviors that align with the company values of Accountability, Collaboration, Humility and Passion. The Sales Supervisor partners with the management team to understand daily/weekly/monthly store priorities. They participate in and support merchandise placement, the #prepped process and store recovery. Sales Supervisors participate in monitoring associate compliance to all company policies and procedures as well adherence to Loss Prevention Standards. They assist in assigned projects and tasks to support service levels which include opening and closing the store. Reports to: Store Manager, Co-Manager and Assistant Store Managers Essential Duties and Responsibilities: * Models MOD behaviors, leading associate engagement. Drives associate engagement and implementation of financial plans to maintain KPI performance on a daily/weekly basis. Meets metric based goals by reinforcing behaviors that support the company service model. Reviews, understands and can clearly communicate business reports including daily sales flash. Can communicate business trends to DM/ SM. Provides recognition and feedback to improve performance. Responds to customer requests and/or feedback with a high sense of urgency. Manages timekeeping system of all associates. * Assists the Store Manager and other leaders with the on-boarding of associates. Provides associates training and product information, participates in associate growth/ development. Seeks opportunities for personal performance growth and demonstrates interest in building leadership skills. Provides feedback to the Store Manager on associate performance and communicates associate relations issues to Store Manager for follow up. * Participates in and supports associates in merchandise placement and shipment processing during the #prepped process. Assists in the communication and execution of presentation standards that are consistent with brand image. Ensures customers have a great experience by maintaining DSW store standards. * Reviews daily communication materials (Footnotes, Memos, Email, Checklists, etc.) and follows through with required actions. Ensures consistency in daily housekeeping as outlined in the 9 Field Commitments. Ensures the implementation of inventory and pricing directives. Completes all tasking related to the daily opening and closing of the store. Adheres to daily store cleaning, recovery and maintenance standards. Communicates all related issues that require follow up to the Store Manager. * Performs other duties as assigned by the Store Manager or other supervisor. Required Skills and Competencies: * Ability to manage in ambiguous situations to resolve internal and external conflict * Ability to develop collaborative working relationships * Ability to recognize what is critical and take action * Good verbal and written communication skills * Proficiency in base computer use, including Outlook and MS Word or word processing program * Proven ability to train and motivate others * Time management * Professionalism Minimum Qualifications: Experience: * Minimum 2 years retail experience required Education: * Minimum high school graduate Preferred Qualifications: * Some college preferred     DSW Shoes Pleasant Hill CA

Sales Associate Part-Time Job

Expired Job

DSW Shoes