Seaworld Parks Tampa , FL 33602
Posted 2 weeks ago
Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!
What you get to do:
Provide needed support to help grow vacation package, travel agent sales, and domestic reseller sales for Florida SEA parks
Master selling platforms and functionality to ensure all aspects of sales process are current and fully operational
Provides support to ensure the efficient implementation of new programs, products and other assets impacting selling channels in vacation packaging, Travel Agent sales and Domestic Reseller Channel
Interact, as necessary, with Travel Agents/clients via email, social posts, and phone, to identify opportunities, develop solutions, and implement programs with direction from leadership
Assist in development and delivery of training presentations
Monitor Travel agent email, registrations, communications, VAX website
Support admissions sales growth through engagement with front line resellers and influencers at locally based Guest Service accounts, Timeshare partners and Vacation Rental Management companies
Deliver communication priorities to clients ensuring knowledge and high level of awareness of park attractions and consumer events, and to address any questions or opportunities that arise in the day-to-day
Provides other forms of support required to advance sales as needed (ie, creative development worksheets, IP requests, FAM coordination, etc.)
Auditing and monitoring individual Preferred Hotel Partner pricing and inventory
Collaborate with e-commerce/web team to oversee product build and ensure timeliness of product launch and product testing
Conduct training for all Preferred Partner on BGV systems and EZTicket Reseller Program
Conduct sales calls to partner properties and ensure all collateral is up to date at all properties
Draft partnership agreements and price change notifications
Manage guest correspondence regarding BGV
Maintain timely and consistent communication with partners, park and guests
Increases market awareness
Work alongside marketing department to promote park offerings including new attractions, seasonal consumer events, and offerings
Other duties as assigned
What it takes to succeed:
Highly organized and able to manage multiple competing priorities
Excellent oral and written communication skills
Excellent interpersonal and strong relationship management skills
Strong presentation skills
Strong customer service and support skills
Knowledge of the Hospitality and/or Attractions industry
Proficient in computer programs including Microsoft Office, Excel, EZTicket Reseller system, Trisept and Tandem
Bachelor's degree in Marketing or related field preferred
3-5 Years of combined education and industry experience
Professional customer service skills
Ability to work with various departments and within varying organizational structures to achieve common goals
Ability to work in a fast-paced, team selling environment
Must have a valid state driver's license and be able to obtain a company driver's license
Must be able to lift at least 50 lbs
Must be able to work a flexible schedule to include opening and late evening hours, weekends, and holidays
The perks of the position:
As part of the SeaWorld family, you'll enjoy a fun, fast-paced environment and great teammates, as well as:
Company paid time off
Complimentary park tickets and passes
In-park discounts on food, beverages, and merchandise
Medical, dental, and vision insurance
401k plan
Voluntary insurance
Life insurance
Disability benefits
Dependent and health care flexible spending accounts
Employee assistant program
Legal assistance program
The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:
FREE park admission
Discounts on park admission tickets and passes for family and friends
Park discounts on food, merchandise, etc.
Scholarship opportunities
Exclusive employee events and giveaways
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.
Seaworld Parks