Sales Associate - Part Time

Overview

Massage Envy Indian Trail provides whole body wellness services.

We are looking for a customer-oriented sales associate. A sales associate will act as a liaison, provide product/services information, set appointments and provide sales recommendations. The best associates are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Problem-solving comes naturally to our associates.

Responsibilities

• Generate sales (memberships, product & add-ons); match or exceed goals assigned

• Manage large amounts of incoming calls

• Identify and assess customers' needs to achieve satisfaction

• Provide accurate, valid and complete information by using the right methods/tools

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers

• Ability to work alone on shifts and handle any customer interactions

Skills

• Proven customer support experience or experience as a client service representative

• Spa and sales experience is a plus!

• Track record of over-achieving quota

• Strong phone contact handling skills and active listening

• Efficient in working with computers

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

• High school degree

Salary

$12.50/hour - $13/hour + commission