Reports To: Captain (Store Manager)/First Mate (Assistant Manager)/Second Mate (Management Trainee)
Responsible for assisting the management team (Captain, First Mates, and Second Mates) in driving sales through exceptional customer service. Ensures the customer experience, supports our brand promise ("Every Day Should Feel This Good") and makes service a top priority.
Functions & Responsibilities:
Responsible for meeting their goals/measures
Develops and maintains relationships with top customers
Supports in-store event sourcing and execution
Ensures the store reflects Shep & Ian's vision of "Every Day Should Feel This Good" to our customers through "Hosting the Party"
Leads the store in email capture and educating new associates on best practices
Ensures the customer wish list is always current with customers being notified when product arrives.
Assists with training new associates
Helps foster a welcoming, fun, encouraging and energetic crew and customer environment
Helps in recruiting and referring top talent for the store's teams
Supports store and team-building activities with the management team
Maintains efficient merchandise controls
Maintains loss prevention awareness at all times
Helps maintain a clean and tidy store environment
Helps to maintain merchandising as it pertains to company standards, current compass (floorset), and brand initiatives
Contributes to weekly product feedback
Strong interpersonal communication and customer service skills
Team focused, confident, and professional
Creative, adaptable, entrepreneurial and driven by integrity
Strong verbal and written skills
Ability to perform effective selling techniques to achieve sale and repeat business
Ability to work a flexible schedule including holidays, overnights, weekends
A passion for making people happy
Excited to help recruit, train, motivate, and inspire as a large piece of your day-to-day responsibilities
Accuracy and attention to detail.
Ability to effectively receive and communicate feedback
Excited to get to know our product inside and out in order to offer style advice and help customers
Outgoing, friendly & personable with a positive attitude
Customer Service-oriented experience preferred but not necessary
Passion for the vineyard vines brand