Microsoft is on a mission to empower every person and organization on the planet to achieve more. Operating in four countries across 40+ Hub locations, Microsoft Store Direct Sales and Support serves small and medium businesses, educators, and consumers through personalized sales, end-to-end solutions, customer success training, and on-demand virtual support. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.
Calls outbound and collaborates with account teams, partners, or services to create, qualify, and expand new opportunities for new product and solution revenue growth. Leverages phone, video chat, MSX, and LinkedIn SalesNavigator to develop an understanding of external stakeholders' mapping. Applies Microsoft's sales process (MSP) to determine the quality of the opportunity and whether to proceed, and leverages Commercial Consulting Tool to engage with customer and map relevant solutions. Engages in conversations around multiple solutions involving complex customer needs with customers to introduce how other solutions could enable digital transformation areas aligned with the customer's industry. Establishes a trusted advisor relationship and provides solutions aligned with business needs. Executes sales strategies and manages complete funnel to drive incremental growth and achieve targets.
These roles will report to an office location within the cities listed within this job posting
High-school diploma or equivalent AND 2+ years sales or equivalent experience.
Spanish fluency required (verbal and written)
This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualification may vary based on assignment or group.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Collaborates with team members to discover new opportunities; drives incremental revenue growth through personal campaigns (e.g., portfolio analysis) or internal sources (e.g., Marketing, Account Teams); collaborates with account teams, partners, or services to track, qualify, and expand new opportunities; facilitate hand off of opportunities to SMB and EDU; develops an understanding of external stakeholders' mapping, including who the decision makers and influencers are; engage customer as the first contact point by delivering a strong first impression and setting the foundation for long-term customer relationship; re-engage previously disqualified customers; applies Microsoft's sales process (MSP) to determine the quality of the opportunity and whether to proceed.
Engages in conversations around multiple solutions involving complex customer needs with customers to introduce how other solutions could enable digital transformation areas that is aligned with the customer's industry; has a fundamental understanding of complex customers' business (e.g., diverse products, hybrid architecture) to initiate conversations with customers across multiple solution areas (e.g., Business Applications, Apps and infrastructure, Modern Workplace) in collaboration with partners and services.
Leverages phone, video chat, MSX, and LinkedIn Sales Navigator to develop an understanding of the customer. Identifies trends of tools to leverage for the team. Leverages Commercial Consulting Tool (CCT) tool to engage with customer and map relevant solutions.
Identifies customer business needs and technical readiness; partners with manager to propose prioritized solutions that align with complex customers' needs; leverages the value propositions to communicate business impact of proposed solutions. Quickly establishes a trusted advisor relationship and provides solutions aligned with business needs.
Regularly achieves and/or exceeds targets for wins, revenue, and Lifetime Value (LTV) with consistent above average performance in market/solution area. Lands complex multi-cloud deals with high customer focus. Develops methods for contacting customers and follow ups. Demonstrates disciplined approach to executing sales strategies and managing the complete funnel in order to achieve targets. Has the ability to close complex deals in partnership with other sales SME.
Leverages a technical understanding of solutions to serve customer with complex goals.
Leverages an intermediate understanding of competitors and their solutions for complex business needs.
Provides feedback and product insights to help deliver better customer success strategies and customer solutions.
Completes all required training and obtains relevant product and role certifications aligned to the role and workload/industry; pro-actively asks for help and is open to feedback and coaching from managers and teammates; seeks advanced knowledge (e.g., additional products, solution areas) of sales techniques and Microsoft products.