Sales Associate - Optical

Job Description

What would you do? - The Specifics

• Greet customers in a friendly manner and ensure high quality customer service.

• Meet National Vision's sales objectives.

• Maintain awareness of same day service using "Ready When Promised" production board.

• Ensure customers receive quality products in a timely manner.

• Assist with answering phones efficiently in accordance with National Vision telephone protocol.

• Ensure all customer service complaints are handled effectively and efficiently.

• Review reasons for redos and implement practices to correct. Ensure quality standards are met.

• Check on status and notify customers when orders are in or of any delays.

• Ensure all intra-web functions are done daily including cancelled job status, backorder list and problem jobs.

• Assist with dispensing eyeglasses and contact lenses to customers, if permitted by state law.

• Perform insertion and removal training of contact lens as directed by management and permitted by state law.

• Ensure store cleanliness policies are adhered to at all times.

• Complete inventory count and replenish stock as necessary.

• Ensure all visual merchandising is implemented and maintained.

• Ensure that the eyeglass department is kept clean and organized at all times.

• Ensure that inventory control and loss prevention procedures are followed at all times.