Sales Associate - Minneapolis, MN

Entellus Medical, Inc. Minneapolis , MN 55415

Posted 2 months ago

Founded in 2006, Entellus Medical delivers innovative, high quality, minimally invasive therapeutic solutions to healthcare providers and their patients who suffer from sinusitis. What makes Entellus Medical great? Our employees and the great products we offer. You can feel the energy and pride our employees have. The sense of possibility is what you'd expect at a growing company. You have the opportunity to make significant impact. Entellus Medical is growingjoin us!

Sales Associate - Minneapolis, MN

Position Summary:

This position is a sales support role responsible for assisting and achieving regional goals. Responsibilities included building strong customer relationships, utilizing product knowledge, and case coverage support in Minnesota. You will proctor physicians during their initial procedures to provide guidance, gather procedure data and provide customer feedback on the Company's product to appropriate individuals. Travel is extensive with temporary relocation dependent on the company needs.

Responsibilities:

  • Provide strong feature/benefit knowledge of Entellus products.

  • Participate in marketing events such as seminars, tradeshows and professional society events

  • Proctor physicians during their initial procedures to provide guidance, gather procedure data, and recommend training certification when ready

  • Maintain accurate and timely reconciliation of trunk stock.

  • Provide support to territory as deemed necessary but not limited to, supporting cases in territories other than "Home" territory

Qualifications:

  • Bachelor's degree is strongly preferred; advanced degree is a plus

  • 1-2 years of previous sales support experience.

  • Candidates must have excellent written and oral communication skills, and must be a team player.

  • Must be proficient with MS Office

  • Ability to define problems, collect data, establish facts, and present solutions to issues.

  • Must be able to travel evenings and weekends, a minimum of 90% travel is expected, and is dependent upon actual business needs. Temporary relocation dependent on company needs.

  • Valid driver's license.

  • Open to relocation for promotional opportunities.

Entellus Medical Incorporated is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under the local, state or federal laws.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Patient Services Associate Minneapolis MN

Planned Parenthood

Posted Yesterday

VIEW JOBS 8/2/2020 12:00:00 AM 2020-10-31T00:00 Planned Parenthood North Central States Patient Services Associate - Minneapolis, MN Starting Wage: $17.00/hour - Bilingual $18.00/hour At Planned Parenthood North Central States, (PPNCS), we believe all people deserve the right, the freedom and the opportunity to follow their personal ambitions and choose their own path toward a healthier, more meaningful life. That's why we protect, promote and provide comprehensive and progressive sexual and reproductive health care for generations of young people and families with empathy, care and respect. We are looking for passionate, dedicated staff who are eager to make positive contributions to their community and to the Planned Parenthood mission. Under the direct supervision of the Patient Services Assistant Manager and general supervision of the Patient Services Manager, the Patient Services Associate I provides the highest level of customer service to all patients and customers who contact Patient Services while demonstrating respect and integrity in all interactions. The Associate I uses a team approach and works cooperatively to ensure all calls are answered in a timely manner and demonstrates the highest level of service, compassion and dignity to all patients and customers. Patient Services Associate I's spend about 80% of their time answering inbound calls. This position is an advocate in implementing our mission of, "Affirming the human right to reproductive health and freedom." Perform other related duties as assigned. Responsibilities Responsibilities include, but are not limited to: Customer Service * Greet all callers professionally * Provide information to all callers in a non-directive, non-judgmental manner * Offer options and information based on the specific caller's situation and needs without interjecting personal opinions or counseling callers. * Accurately identify the reason for each call * Effectively communicate verbally and in writing (e-mail, instant messaging) * Learn basic Spanish phrases to communicate with Spanish speaking patient population * Work collaboratively with interpreters to serve callers whose preferred language is not English Call Handling - Patient Interactions: Registration & Financial Interview * Comply with protocols and workflows to accurately collect demographic information for new patients and register them in NextGen * Comply with protocols and workflows to verify patient/caller identities for established patients and update demographic info as appropriate * Accurately assess patient eligibility for multiple funding sources * Collect, enter in NextGen and verify all required insurance information * Educate patients on basic insurance information and practices * Collect income and household size; document in NextGen * Quote patients a cost for services requested and effectively communicate payment requirements and policies Appointment Scheduling - Abortion Care Services * Schedule abortion care appointments for clinics in Minnesota, South Dakota and Montana * Maintain a comprehensive knowledge base on and comply with abortion care laws, regulations and protocols for the three states listed above, including additional laws for minor individuals seeking services * Educate patients on the legal requirements for their state * Complete basic medical intake and determine which procedure(s) patients are eligible for * Educate patients on their procedure options * Provide funding resources to patients as appropriate * Fully prepare patients for their appointment by providing all relevant financial information and appointment instructions Appointment Scheduling - Family Planning Services * Schedule family planning appointments for clinics in Minnesota and South Dakota * Maintain a comprehensive knowledge base on and comply with family planning laws, regulations and protocols in Minnesota and South Dakota, including laws for minor individuals seeking contraceptive care in South Dakota * Use the Patient Services Knowledge Base System (KBS) to accurately schedule patients at the most appropriate clinic based on: * Service desired * Insurance status * Eligibility for funding * Patient circumstances * Fully prepare patients for their appointment by providing all relevant financial information and appointment instructions General Patient Inquiries * Identify medical questions or needs and accurately route patients to appropriate medical staff * Review normal sexually transmitted infection test results * Maintain patient privacy by correctly verifying identities of third party callers and complying with all PPNCS protocols and state and federal laws when disclosing or confirming patient information * Provide comprehensive and accurate information relating to all services and options available to patients including but not limited to: * Medical records processes * Refills * Patient Portal * Online Appointment Scheduling Call Handling - All Other Interactions * Use Patient Services KBS to correctly triage callers to the most appropriate administrative department or person * Maintain a basic knowledge of PPNCS' organizational structure to efficiently identify the best administrative contact for callers * Comply with PPNCS protocols for verifying or confirming staff identities * Provide referral information to callers seeking services outside of PPNCS' scope * Identify suspicious or threatening individuals and comply with all Patient Services, PPNCS and PPFA protocols and guidelines for interacting with and reporting such individuals Additional Tasks * Audit and verify insurance for appointments scheduled through online platforms * Process appointment requests and patient inquiries sent through the Patient Portal * Make outbound appointment confirmation calls * Make outbound follow-up calls for missed appointments * Process returned patient statements * Process duplicate patient charts * Process invalid patient e-mail addresses * Other projects and tasks as assigned based on need General Responsibilities * Identify and escalate priority issues to Patient Services Leadership team * Maintain competency with all platforms used for daily tasks * Promptly and accurately report technology issues * Maintain a flexible work schedule to fill shifts based on coverage needs which will include: days, afternoons, evenings and weekends Work Hours: Full-time 40 hours/week. Hours will include rotating evenings and weekends. This position is eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, long-term disability, life insurance, PTO, extended illness leave, volunteer time off, paid holidays, and 403(b) retirement plan. Physical Work Intensity & Work Environment Level 1, Sedentary - Physical requirements require sitting at a desk 6-7 hours per day in front of computer terminal. Must be able to use hands for repetitive action on a daily basis. Lifting up to 20 pounds on an occasional basis and use of computer, telephone, calculator, laser printer, modem and fax on a daily basis. Must be able to climb stairs. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requirements Required Qualifications * High school diploma or equivalent * 1-2 years customer service experience * Basic computer skills * Ability to competently navigate multiple computer programs and websites at one time * Ability to practice active listening skills and to work with patients from diverse backgrounds. * Attention to detail and accuracy * Ability to maintain confidentiality * Strong organizational skills * Demonstrates adaptability, including ability to change communication style according to the needs of the audience and the situation. * Excellent customer service skills including anticipating additional needs of the customer. * Excellent teamwork skills Preferred Qualifications * Experience in health care, call center or fast paced customer facing environment * Data entry, patient database experience * Gender/Women's Studies, Public Health or Sociology major Knowledge, Skills and Abilities * Ability to communicate effectively, multi task, solve problems and function as a leader. * Ability to work independently. * Strong customer service orientation. * Strong Critical and spatial thinking skills. * Excellent organizational skills, a sense of responsibility and high level of motivation. * Ability to maintain composure under stress. * Flexibility in working hours * Attention to detail and accuracy * Strong computer skills * Ability to maintain confidentiality * Ability to work with diverse populations * Willingness to work with volunteers PAYSCALE - 2019 Pay is set at $17.00/hour for Patient Services Associates. Bilingual Associates receive $18.00/hour if they're successful in passing a bilingual assessment with 80% or higher passing scores. Planned Parenthood North Central States supports people of all ages in making responsible choices and planning their futures. We are an organization committed to creating and fostering an environment that leads to engaged employees, and we believe engaged employees results in satisfied customers and exceptional experiences. When you work for Planned Parenthood you make a difference in the lives of those we serve by affirming the human right to reproductive health and freedom. Planned Parenthood is committed to hiring and fostering a diverse, equitable, and inclusive workforce that effectively employs the skills and talents of all employees in our organization. All applicants will receive consideration regardless of their race, color, creed, sex, gender identity or gender expression, national origin, age, veteran status, marital status, religion, sexual orientation, size, disability, socioeconomic status or status with regard to public assistance. We encourage diverse candidates to apply for this position. AA/EEO Any job offer will be contingent upon the results of a background investigation. Planned Parenthood Minneapolis MN

Sales Associate - Minneapolis, MN

Entellus Medical, Inc.