Celebrating our legacy of modern fashion, creativity, individuality, and intrigue by providing every guest with an unparalleled customer experience. We are currently seeking full-time Ermenegildo Zegna (Specialist) within our Men's Tailored Clothing Department at our Madison Avenue flagship store in New York, NY. Aside from working to achieve individual sales, this candidate should have brand management experience and will work towards developing a relationship with the vendor and communicating product knowledge to build sales for the brand.
We are seeking outgoing and dynamic individuals with exceptional customer service skills.
Support all programs and initiatives in order to enhance the customer experience, increase customer loyalty, and impact sales
Initiates relationships with every customer and establishes foundation for future contact
Demonstrates the ability to highlight the features and benefits of merchandise
Attends product knowledge meetings with buyers and vendors to gain information
Calls customer for follow-up on every send to ensure satisfaction
Initiates return business by calling customers for trunk shows, new merchandise, special events
Adheres to register policy, procedure and paperwork standards including but not limited to sales tax regulations, send procedures, and company policy regarding charging alterations and send fees
Greets customers in a positive, upbeat and friendly manner
Assists customers find and select merchandise
Communicates with managers & buyers regarding customer concerns
Participates in team meetings and training seminars
Prior retail sales/brand management experience within a high-end or specialty retail store, accessories preferred
Proven ability to multi-task and work in a fast paced environment
Professional selling skills and exceptional interpersonal skills
Handling all facets of sales transactions including the operation of cash registers
Ability to work flexible hours, including evenings, holidays, and weekends
Able to develop a personal clientele through effective use of the selling skills, proactive client outreach and use of client book
Candidates with an established clientele following are preferred.
Barneys New York offers competitive compensation, comprehensive benefits and a generous discount. Only candidates selected for further consideration will be contacted. Barneys New York is an Equal Opportunity Employer.