Sales Associate Lenscrafters

The Luxottica Group Braintree Highlands , MA 02184

Posted 2 months ago

Requisition ID: 378161

Store #: 000892 LensCrafters

Position:Part-Time

Total Rewards: Benefits/Incentive Information

At LensCrafters, we love eyes and we care about the people behind them.

LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our love of eyes and higher standard of quality have made LensCrafters a leader in vision care for over 35 years.

With a career at LensCrafters, you'll find yourself learning, growing, and interacting with some of the most passionate and talented people in the business. At the same time, you'll be helping people look and see their best.

GENERAL FUNCTION

The Sales Associate delivers the brand value proposition Set the standard of quality in eye care and eyewear by ensuring every patient and customer has the best experience in every LensCrafters every time. Helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers expectations. Ensures customers are always happy and satisfied with their experience.

MAJOR DUTIES & RESPONSIBILITIES

  • Greets all customers with a warm welcome. Shows urgency in providing service to customers & satisfying their needs; attracts new customers.

  • Explores the needs & priorities of customers & links to store offerings, including eye exam.

  • Is attentive to details, asks follow up questions for clarity, and consults with Optician as needed.

  • Performs work accurately & thoroughly. Offers perfect product solutions. Demonstrates superior product knowledge; accurately describes the features & benefits of all products using the appropriate tools.

  • Assists customers in selecting products. Suggests improvements & recommends solutions. Shows patience & courtesy to indecisive or hard-to-please customers.

  • Anticipates problems; explores underlying reasons for issues; strives to develop long-term solutions & ensures customers are satisfied.

  • Possesses the ability to multi-task & demonstrates the ability to prioritize & manage time with competing priorities.

  • Custom fits glasses & precisely places prescription in lenses.

  • Commits to delivery date and time, sets expectations for pick up, seeks feedback about experience and asks for referrals. Genuinely expresses gratitude and thanks the customer.

  • Strives to achieve exceptional results on goals & competencies.

  • Accurately operates associate tablet & terminal, collects proper payment & retains proper change/paperwork for all transactions.

  • Presents, celebrates & educates at customer pick-up.

  • Takes pride in the appearance of store & shows initiative to keep displays & inventory clean, attractive & organized. Secures all company assets under ones control.

  • Informs management of potential safety opportunities.

  • Actively participates & contributes to store meetings and morning team huddles.

  • Possesses a can-do spirit & strong drive for results; self-motivated with a desire for continual learning & improvement.

  • Adheres to attendance & daily time keeping requirements.

  • Adheres to all company policies & procedures.

  • Sells on your feet 80%-100% of the time.

  • Consistently maintains proper dress code, including name tag & associate tablet.

  • Other duties may be assigned as business needs dictate.

BASIC QUALIFICATIONS

  • High School graduate or equivalent

  • Strong customer service skills

  • Strong basic math skills

  • Effective selling skills

  • Familiarity with point of sale system, computers & calculators

  • Embrace new technology & change

PREFERRED QUALIFICATIONS

  • Knowledge of current store merchandise

  • Customer service & retail experience

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 or e-mail HRCompliance@luxotticaretail.com (be sure to provide your name and contact information for either option so that we may follow up in a timely manner).

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.

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VIEW JOBS 5/5/2021 12:00:00 AM 2021-08-03T00:00 Requisition ID: 378141 Store #: 000892 LensCrafters Position:Full-Time Total Rewards: Benefits/Incentive Information At LensCrafters, we love eyes and we care about the people behind them. LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our love of eyes and higher standard of quality have made LensCrafters a leader in vision care for over 35 years. With a career at LensCrafters, you'll find yourself learning, growing, and interacting with some of the most passionate and talented people in the business. At the same time, you'll be helping people look and see their best. GENERAL FUNCTION The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community & delivers key performance metrics. MAJOR DUTIES & RESPONSIBILITIES * Delivers quality & improvement to meet or exceed all key performance indicators (KPIs): * Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives * Demonstrates understanding of retail business & the capability to transfer knowledge to superior sales & business results. Learns & understands the competition & market trends. * Supports the store manager in diagnosing the business & leverages the synergies of Retail, Lab & Doctor to drive positive results. * Supports store business plans to maximize sales & profit, leverages strengths & addresses opportunities for recovery. * Partners with store manager to lead a team through strong knowledge & skills. * Provides training & guidance to team members. * Delivers clear & constructive feedback in a timely manner. * Informs store manager of any situation that may require any development or disciplinary action of others. * Supports recruiting, helps select high caliber team & creates talent pipeline. * Follows guidelines to optimally staff store. * Shows great pride in store appearance & executes visual directives. * Strives to maintain positive working relationships with doctors. * Adheres to & ensures compliance of team to Company policies & procedures; meets or exceeds all goals. * Anticipates problems before they occur; explores underlying reasons and root cause; strives for long-term solutions to problems. * Performs & understands administrative duties. * Maintains a safe working environment for all. * Works a flexible schedule, including nights & weekends. BASIC QUALIFICATIONS * High School graduate or equivalent * 1+ year(s) management/supervisory experience with direct reports * Knowledge of retail operations, processes & policies * Strong basic math skills * Familiarity with cash register, computers & calculators * Must have a strong command of the English language for all written correspondence & oral communication * Strong communicator & listener * Demonstrated high-level of selling skills * Proven ability to problem solve PREFERRED QUALIFICATIONS * College degree or equivalent * Previous experience in leadership position within retail & customer service industry * Knowledge of basic optics * Knowledge of current store merchandise * State licensure (if applicable) &/or ABO Certification in non-licensed states * Brand Final Inspector Certification * Brand Quality, Fitting & Adjusting Program Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 or e-mail HRCompliance@luxotticaretail.com (be sure to provide your name and contact information for either option so that we may follow up in a timely manner). We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law. The Luxottica Group Braintree Highlands MA

Sales Associate Lenscrafters

The Luxottica Group