JOB TITLE: Sales Associate
DIVISION: Donated Goods
SUPERVISED BY: General Manager and Assistant Manager
Established in 1958, Goodwill Central Texas is a non-profit organization that has transformed thousands of lives through the power of work. We are the leader in workforce development, one of the largest employers in our region, and a cornerstone of the community.
Our mission is funded through our donation-driven retail stores, comprehensive business and staffing solutions, and generous community support. Our ten-year vision is to transform the lives of 100,000 Central Texans through work.
Work. Empower. Transform.
Join the team whose work empowers people to transform their lives.
POSITION SUMMARY: Provides excellent customer service as a first point of contact to retail customers and maintains the sales floor to ensure an enjoyable shopping experience.
Partners with team members in a fast-paced environment to expedite merchandise for sale and display on the sales floor. Provides operational support to management team.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1.Provide professional, friendly, and courteous service to all customers inside the store, outside of the store, and on the phone.
2.Accurately handle cash, including, but not limited to, make change, operate and maintain the cash register and credit card machine, and use of calculator when needed.
3.Work a flexible schedule in support of the store opening, production, and closing operations including work on weekends and holidays.
4.Maintain knowledge of merchandise and answers customers questions courteously and promptly.
5.Maintain racks and shelves stocked with merchandise, keep floor merchandise neat and orderly (racks, shelves, bins, and hangers), arranges merchandise to maximize sales and in accordance with GCT standard practices, and assist customers with purchase selection if requested.
6.Comply with all GCT policies, including, but not limited to, reporting theft or misuse of company property or other illegal activities.
7.Maintain a professional appearance adhering to Goodwill uniform standards.
8.Demonstrate ethical behavior and comply with Corporate Compliance Program.
9.Adhere to work schedule set by supervisor.
10.Meet mandatory yearly training requirements.
11.Adhere to work schedule by supervisor
OTHER DUTIES AND RESPONSIBILITIES:
1.Maintain an orderly and clean register area.
2.Maintain familiarity with store security procedures and exercise security practices when necessary.
3.Perform store upkeep duties as needed to include sweeping, mopping, vacuuming, wiping shelves and dusting (including restrooms and dressing rooms).
4.Occasionally assist donors and customers outside of retail locations, greet donors, receive donations, and supply donors with receipts.
5.Communicates our mission and vision effectively to our donors and customers.
6.Perform other duties as directed.
This position has no supervisory responsibilities.
1.A minimum of six months of previous work experience, or the equivalent educational or vocational experience.
2.Ability to understand English and interact with customers and employees.
3.Ability to provide exceptional customer service to all of our customers.
4.Ability to settle customer complaints.
5.Ability to perform basic math computations (e.g., computing percentages).
6.Ability to stand for prolonged periods of time (up to 7 hours per 8-hour shift).
7.Ability to bend and lift up to 35 pounds frequently.
8.Sufficient eyesight and manual dexterity to differentiate between and classify items.
9.Basic working knowledge of computer applications and the internet.
1.High School Diploma or GED.
2.Previous experience working in a retail environment.
3.Excellent customer service related skills.
4.Working knowledge of a cash register.
5.Multilingual with complete fluency in English.
COMPENSATION AND BENEFITS:
$9.00/hour with eligibility for incremental pay increases throughout your first year. You are able to increase up to $10.05/hour by the end of your first year based on performance and attendance.
We provide a comprehensive benefits package, including medical, dental and retirement plan, training opportunities and a professional work environment.
Apply online at www.goodwillcentraltexas.org. Application must accompany resume.
Must be able to pass background screen.
This organization participates in E-Verify. E-Verify is a service that verifies authorization to work in the U.S. through the U.S.
Department of Homeland Security (DHS) and the U.S.
Department of Social Security (SSA). For further information on E-Verify contact DHS at 1-888-897-7781.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Goodwill Industries Of Central Texas