Sales Associate

La-Z-Boy, Inc. Montgomeryville , PA 18936

Posted 2 months ago


Drives Sales

  • Contribute to store sales goals by selling furniture, accessories and services offered by LaZBoy

  • Team with Store Manager, Sales Manager, Designer, and Associates to promote the Design program and drive overall store sales

  • Assist the Designer to achieve established Design program sales goals

  • Consistently execute the LaZBoy selling process and strive to provide a favorable experience to all customers.

  • Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, followup, after sale service and continuing contact with all previous and potential customers

  • Maximize store promotions, marketing initiatives, and grassroots programs

  • Maintain strong knowledge of features and benefits of existing and new product line

  • Meet or exceed established goals as set by management

Design Program

  • Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service.

  • Execute and champion the Design process per company guidelines

  • Responsible to support design related functions in the store

Customer Focus

  • Provide the highest level of customer service to all current and future customers

  • Ensure that each LaZBoy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process

  • Effectively use Podium to ensure customer satisfaction and future followup

  • Make sound business decisions to deliver customer satisfaction and promote team environment

  • Provide store support to incoming phone calls and emails

  • Assist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience


  • Maintain a positive working relationship with all store associates

  • Assist to train, coach and develop new peers on LaZBoy product knowledge and selling process/skills to achieve store sales goals

  • Help promote and champion a culture of sales and service

Operational Excellence

  • Assist with maintenance of the overall visual appearance of store, this includes but is not limited to assist to maintain floor and/or showroom displays, tagging of products and accessories, maintaining accessory catalogs and design center fabrics, floor moves, and maintaining general store cleanliness

  • Adhere to general store operational procedures and guidelines

  • Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries

  • Responsible to accurately complete the daily OnPoint system log

  • Show a sense of urgency, enthusiasm and excitement with the store team and customers

  • Maintain adequate knowledge of company standards, product knowledge and internal processes and systems

  • Consistently schedule deliveries with customers

  • Other duties as assigned

  • Responsible for opening and closing of the store

  • MOD responsibilities as assigned by management


o Previous selling experience and ability to close a sale strongly preferred

o Excellent communication, customer service skills, and organizational skills

o Strong interpersonal skills to effectively communicate, build rapport, and positively influence

o Demonstrated persuasion and negotiation skills

o Ability to effectively manage time and conflicting priorities

o Ability to effectively and productively with others as a team

o Ability to work the schedule and hours dictated by business needs

o Ability to work evenings, weekends and holidays as required

o Initiative to meet assigned goals, missions and objectives and motivated to achieve more

o Strong attention to detail

o Proficient in the use of Microsoft Office, including Word, Excel, Outlook and PowerPoint

o High School Diploma or equivalent is required. Bachelor's in Business or related field is preferred

Design Associate:

o Currently enrolled in or a graduate of an Interior Design program

o Experience in using floor and space planning applications

o Knowledgeable of general principles of home dcor and design (i.e. furniture, carpet, draperies, and color schemes)

o CIDA accreditation preferred


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Full Time Sales Associate

La-Z-Boy, Inc.

Posted 2 months ago

VIEW JOBS 6/29/2022 12:00:00 AM 2022-09-27T00:00 <p>Who are we?</p><p>La-Z-Boy is proud to be the most recognized furniture brand in the world! Ninety years after the business started and more than 50 years after we invented our first recliner, we are still re-inventing the industry! La-Z-Boy believes we can improve our customers lives by helping transform their houses into homes. Not many companies can say they are both a household name and one of the most innovative organizations in their industry.</p><p>Why should you consider us?</p><p>Our people-first culture is what sets us apart from other retailers. We are proud to provide an environment where you are empowered, appreciated, and recognized for your individuality. We know that your uniqueness is what strengthens our entire team.</p><ul><li><p>An environment that rewards you for great performance!</p></li><li><p>Solid work-life balance</p></li><li><p>Ongoing training and development</p></li><li><p>Opportunity to become a La-Z-Boy Certified Designer</p></li><li><p>Career advancement</p></li><li><p>Company culture that values Volunteerism, Caring for your Community and Sustainability Efforts</p></li></ul><p>Wait, there's more?!?!</p><p>At La-Z-Boy we know that everything you do helps support our company, and we want to do everything we can to support you!</p><ul><li><p>Competitive earnings potential; includes an hourly base wage plus UNCAPPED commissions on WRITTEN Sales</p></li><li><p>Paid Training</p></li><li><p>Sales contests and incentives</p></li><li><p>Tuition Reimbursement</p></li><li><p>Health, Dental, and Vision Benefits</p></li><li><p>Paid vacation, holidays, and personal time</p></li><li><p>401K + company match</p></li><li><p>Employee Assistance Program</p></li><li><p>Generous Employee Purchase Discount</p></li></ul><p>Are you a good fit?</p><p>We have the BEST customers in the world and are very selective about who we trust to care for them! We look for ambition, attitude, and integrity. If you have these key traits, we will train you on furniture product knowledge and sales.</p><ul><li><p>Customer First Mindset</p></li><li><p>Persuasion and negotiation skills</p></li><li><p>Lively, outgoing, and driven</p></li><li><p>Motivated and innovative thinker</p></li><li><p>Competitive and driven to achieve goals</p></li></ul><p>Here's what's required:</p><ul><li><p>High school diploma or state equivalency</p></li><li><p>Strong interpersonal and communication skills</p></li><li><p>Responsible for creating sales and providing exceptional customer service</p></li><li><p>The flexibility and willingness to work evenings, weekends, and holidays</p></li></ul><p>Take a look at La-Z-Boy and consider us to be your next home!</p><br> La-Z-Boy, Inc. Montgomeryville PA

Sales Associate

La-Z-Boy, Inc.