Sales Associate

Keen Footwear Palo Alto , CA 94306

Posted 3 weeks ago

Job Title: Sales Associate

Date: November 2019

Reports to: Assistant Manager

Entity: KEEN Retail

Status: Hourly, full time or part time positions available

Direct Reports: 0

General Summary:

KEEN Garage Retail Sales Associates are the front face of our brand. These individuals provide brand and product knowledge, along with service and selling excellence in our store, with a creative, unique approach, and bring what we call the "KEEN Factor."

Our full-time employees receive full medical/dental/vision coverage, 401K matching, as well as profit sharing... plus amazing product discounts!

Key Responsibilities:

Bring the KEEN Factor

  • Be an ambassador of the KEEN brand and bring your unique style and passion for KEEN products to the environment

  • Provide KEEN fans remarkable experiences that inspire to create play and care

  • Anticipate and understand the needs of the consumer

  • Demonstrate product expertise and sales confidence

Service and Selling

  • Provide exceptional customer service with a fan first approach ensuring no fan is left out of the KEEN Garage experience

  • Engage with and ensure a "fun" experience for all customers

  • Deliver a compelling and inspiring brand experience

  • Inspire customer confidence and create loyalty to the brand

  • Sell products with a focus on customer needs, key product attention and overall brand satisfaction

  • Facilitate any post-purchase product resolution, and accommodate all customers' needs

  • Facilitate consumer warranties on a case-by-case basis


  • Execute visual merchandising concepts

  • Ability to maintain merchandising standards


  • Help facilitate and encourage customers to engage in store events

  • Keep up on local market competitors


  • May be accountable for store opening and closing duties including cash management and banking deposits

  • Utilize the KEEN point of sale system

  • Help in inventory movement and put away

Leadership/Cultural Responsibilities:

  • Contribute to an environment of trust and mutual respect

  • Maintain a strong commitment to teamwork and concern for others

  • Seek growth and learning opportunities

  • Use effective communication and listening skills

  • Exhibit a high level of personal responsibility and ownership

  • Demonstrate personal accountability and integrity

  • Self-motivated to drive a problem through to resolution

  • Continued commitment to the success of projects and day-to-day operations


  • Previous retail or customer service experience preferred

  • Demonstrated ability to be a strong team player; must be able to maintain positive working relationships with other team members at all times

  • Availability and flexibility to work weekends, evenings, and holiday shifts

  • Ability to learn, retain, and communicate product knowledge

  • Strong interpersonal and verbal communication skills

  • Sound judgment and problem solving skills

  • Understands the importance of and embraces diversity in the workplace

  • Ability to lift up to 30 pounds

  • Must be able to frequently use a ladder and/or stairs, bend and stoop to retrieve stock

  • Must be able to stand and move about the store for full shifts (shifts are typically 8 hours)

  • Must have visual acuity and be able to use a point of sale system

Employee Conduct: It is the responsibility of every employee to contribute to a positive work environment through: mutual trust and respect; personal accountability and integrity; desire for growth and learning opportunities; teamwork; positive, honest and effective communication and professional interactions with co-workers, customers and partners.

Why KEEN: Driven by a passion for life outside, KEEN is a values-led, independently owned brand from Portland, Oregon, that's on a mission to create original and versatile products, improve lives, and inspire outside adventure. Founded in 2003, KEEN launched a revolution in the footwear industry with the introduction of the Newport adventure sandal, and has donated more than $18 million to non-profit organizations and causes around the world to promote responsible outdoor recreation, including conservation efforts to protect open spaces. KEEN strives to show the world through its products and its actions that a business for good can actually be good for business. By giving back, reducing impact, and activating communities and individuals to protect the places where we work and play, KEEN puts its values in motion and takes action to leave the world a better place. Learn more at

KEEN is an equal opportunity employer, who values an inclusive and diverse community. Qualified candidates of all backgrounds are encouraged to apply and will be considered without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status or disability.

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Sales Associate

Keen Footwear