FULL TIME SALES ASSOCIATE
Position Philosophy: Primary responsibility for all positions with Sunshine Ace is to provide amazing service to Every Customer, Every Time. Floor associates are responsible for engaging the customer, determining their needs and projecting requirements. The duties of the Sales Floor position are to be performed while demonstrating and encouraging Sunshine Ace Hardware's core values.
Essential Duties and Responsibilities
Help unload incoming trucks and put away merchandise (as arranged by management). Maintain your assigned department: Keep clean, organized and fully stocked.
Execute the daily operational, day-to-day goals and priorities assigned by store management displaying a "Speed is Life" attitude. Move with a sense of urgency while paying attention to the details.
Cooperate with others and work well as part of a retail team, for example actively participate in daily huddle meetings, share ideas for improvement with management.
Remove promotional bin tags from displays, and price tags as required following sales events, flyers, etc.
Restock merchandise displays as needed, watch end caps and side wings.
Handle special orders for all non-stock items. It always takes two employees to say "No." Never tell a customer no without checking with a floor manager, assistant manager or store manager.
Watch for shoplifters and take action, in line with company policy, that will discourage shoplifting. Excellent customer service and interaction prevents shoplifting.
When you are not with a customer or cleaning, stand in a main aisle to get the best view of customers coming into your department. Walk up and down the main aisles to be sure customers are being assisted in all departments. Avoid personal conversations with co-workers on the floor.
Serve Customers in assigned departments, or storewide, and provide needed advice or information, greet customers as soon as you encounter them.
Assist Customers with simple complaints/concerns; get a manager involved with problems as needed.
Maintain awareness of all promotions and advertisements, so you can tell customers about special sales.
Required Knowledge Skills and Abilities
Able to communicate professionally with customers and team members
Skilled at providing prompt, friendly and attentive customer service
Strong organizational skills with a passion for details
Willing to learn all areas of the store and help train others
Proven track record of being a team player
Knowledge and experience of items within Hardware Department are required
Knowledge and experience of items within the following departments are preferred: Electrical, Housewares, Lawn & Garden, Plumbing, Paint, Repair Work, Sporting Goods and/or Tools
Availability must be flexible to the needs of the business
Bilingual (Spanish) verbal and written communication skills strongly preferred
Tasks involve the ability to exert moderate, though not constant physical effort, typically involving some combination of climbing and balancing, stooping, kneeling, crouching and crawling.
Must be able to stand and walk for extended periods of time.
Requires the ability to reach, bend, balance, lift and transport various objects weighing up to 30 lbs repeatedly throughout the shift; at times, product weight may reach 50 lbs. Requires the ability to move heavy product with assistance.
Sunshine Ace Hardware