Sales Associate

Harbor Freight Tools Knoxville , TN 37902

Posted 2 months ago

Our Associates(part-time) support the leadership team through operational execution and delivery of a rewarding customer experience. Our Associates(part-time) are part of a retail team of highachievers, who have a passion for excellence, continuous improvement and obsess about getting things done. They are expected to embrace our Mission Statement and Success Drivers for the Associate(part-time) position and demonstrate Harbor Freight Tool's Core Principles.

Profit Maximization

  • Consistently exhibit expected behaviors to exceed financial goals

  • Participate in company programs

  • Participate in special events

Operational Execution

  • Proficient in all assigned areas of responsibility

  • Accurate and timely completion of workload

  • Adhere to all company policies and procedures

Talent Optimization

  • Exhibit job proficiency and expected behaviors

  • Contribute to a team atmosphere

Customer Experience

  • Provide a helpful customer experience

  • Ensure items are in-stock

  • Ensure items are priced right

  • Maintain a safe, clean, and organized retail store

Success Drivers

Action Oriented

  • Is action oriented and full of energy for the things they see as challenging

  • Enjoys working hard

  • Shows initiative

Composure

  • Is calm and professional under pressure

  • Does not become defensive or irritated

Customer Focus

  • Acts with internal and external customers in mind

  • Understands how operational execution directly affects the customer experience

  • Establishes and maintains relationships with customers and associates through respectful and effective communication.

Shared Duties

Profit Maximization

  • Adherence to Injury Illness Prevention Program

  • Assist in execution of Physical Inventory Standard Operating Procedure

Talent Optimization

  • Commitment to continued learning and self-development

  • Drive and support teamwork

Operational Execution

  • Daily Download review

Customer Experience

  • Meet Customer Experience expectations

  • Friendly

  • Available

  • Quick

  • Execution of store recovery standards

  • Execution of daily cleaning checklist

Primary Duties

  • Participate in:

  • Name Collection

  • Extended Service Plan Program

  • Inside Track Club Program

  • Efficient processing of point of sale transactions

  • Act as witness for till, safe, and deposit counts

  • Other duties as assigned

Additional Duties

  • Execution of:

  • Planograms

  • Pricing

  • Display Planner

  • Execution in accordance with Standard Operating Procedure:

  • Floor First Receiving

  • Replenishment

  • Recalibration

  • Cycle Counts

Experience

  • Retail or Customer Service experience preferred

Education

  • High School graduate/Equivalent preferred

Physical Requirements

  • Ability to communicate with customers and associates in person and via e-mail and telephone.

  • Ability to intermittently lift, push and/or pull up to 50 pounds.

  • Requires standing and moving for an entire shift. Ability to lift, bend, kneel, climb, crawl and/or twist. Ability to safely climb up and down a ladder.

  • Ability to become forklift certified and physically able to operate a forklift in accordance with IIPP.

Availability

  • Ability to work a flexible schedule, including evenings, holidays, overnights and weekends as necessary to meet the needs of the retail business.

  • Regular attendance is an essential function of the job.

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Sales Associate

Harbor Freight Tools