Sales Associate

Job Description

Reports to: Store Management

Position Overview

The sales associate is responsible for maintaining store standards and delivering a positive customer experience. The sales associate will also be responsible for a variety of operational duties as assigned by the store management team (i.e. housekeeping duties, visual presentation standards, etc.).

Customer Experience

• Greets customers immediately upon entering the store with a smile and sincere non-business like greeting

• Creates a positive first impression for the customer through an energetic attitude and adhering to dress code

• Creates a sparkling clean and organized environment by maintaining store standards and cleanliness

• Provides customers with current relevant information about the product

• Provides quality service in the fitting rooms, follows up with customers in a timely manner and maintains cash wrap cleanliness

• Provides efficient service at the cash wrap, offers Gift Cards, maintains cash wrap cleanliness and captures customer information in the database

• Sincerely thanks all customers for shopping as they exit the store

Cooperation & Dependability

• Satisfactorily completes all duties as assigned by management

• Is punctual and adheres to designated work schedule

• Is flexible and works well with peers and management to accomplish duties

• Demonstrates a sense of urgency to maintain visual standards within their assigned zone

• Follows GUESS Policies and Procedures 100%

• Performs housekeeping duties as required

Miscellaneous Responsibilities

• Participates in and attends all store meetings and other related functions

• Represents a positive attitude toward the merchandise and the company

• Participates in all inventories

• Assumes and completes other duties as assigned by store management

• Some heavy lifting in excess of 30 pounds

• Scheduled shifts may require standing for a minimum of eight hours