Custom Ink, the leader in custom apparel for groups and communities, is all about bringing people together. That's what inspires our innovative online platform, world-class customer support, and award-winning work environment. With 1,600+ team members ("Inkers"), we are passionate about the success and well-being of our team and have earned frequent recognition as a top workplace from such organizations as Fortune Magazine and The Washington Post. Our customers are counting on us to come through for them, and that's important to all Inkers - no matter what role they're in.
How you'll make a difference:
We seek friendly and reliable individuals who are dedicated to helping customers have a great experience with Custom Ink. You must understand and care about satisfying customers, and have the communication skills, creativity, and problem-solving abilities to convert potential leads into satisfied customers.
As a Custom Ink Store Representative (Sales Associate), you'll help create excitement around Custom Ink's product and service offering in the surrounding community and for customers who visit our store. You must understand that Custom Ink is dedicated to delivering a WOW! customer experience and know that it starts with a genuine interaction. Every day is an opportunity for you to help our customers better engage their group or community through custom apparel and merchandise.
What you'll do:
As a Store Representative (Sales Associate), you'll be on the front lines of winning and satisfying customers and strengthening our market position and brand identity through our in-store experience. You're highly skilled at uncovering customers' needs, providing strong design and merchandise suggestions, and problem solving to deliver on customer needs. You're the first person customers meet upon arrival, and you're their Custom Ink guide - advising, problem-solving, and selling.
You'll be trusted to:
Provide WOW! customer service and engagement
Build relationships and establish Custom Ink as a respected member of the community
Act as a champion of the Custom Ink brand
Drive sales, interest, and excitement around Custom Ink
Demonstrate knowledge of Custom Ink's merchandise, printing process, and delivery options
Demonstrate competence in all store computer systems in order to help serve customers, as well as collect customer data and feedback
Maintain company standards of merchandise presentation, signage, and displays
How you'll be measured:
You'll be responsible for helping to shape Custom Ink's in-store customer experience. Accordingly, the key measures of success will be:
Converting potential leads into orders
Ensuring stellar customer service and satisfaction throughout our entire process
What we're looking for:
Our recipe for success is a candidate with a passion for customer service, strong communication and interpersonal skills, and great problem solving abilities. If you meet the following qualifications, we want to speak with you!
Strong people skills - you're personable, enthusiastic, and genuine
Ability to deliver great customer experiences in any environment; invigorated by personal interaction
Outstanding communication skills that let you converse comfortably with small groups and individual customers
Excited about the Custom Ink brand and eager to share that excitement with customers
Enjoy being a team player in a fun, intense, and results oriented environment
Willingness to go above and beyond for each customer to ensure that their expectations are exceeded
Ability to remain calm under pressure, think on your feet, and demonstrate great problem solving abilities
Sales or service experience in retail, hospitality, or a related industry
In addition, you must share our company values - practicing the Golden Rule, taking Ownership, and driving and embracing Innovation.
Custom Ink uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.