Sales Associate And Technician (Device Repair)

Batteries Plus, LLC Hamilton , NJ 08690

Posted 2 months ago

Provide customers total solutions to their battery, bulb, and device repair problems while doing so in a courteous, professional and helpful manner.

Essential Responsibilities (other duties as assigned)

Customer Service / Sales

  • Greet customers, determine needs and answer questions

  • Suggest sell add-on items, participate in retail store and commercial sales activities in order to achieve sales and profit goals

  • Ask questions to identify potential commercial customers

  • Operate computer/cash register to complete sales transactions with accuracy

  • Answer phones, ensuring messages are relayed

  • Assist in achieving retail and commercial sales initiatives

  • Watch for loss prevention issues and advise management of any unusual activities

  • Function as a team player doing whatever is necessary to help attain company goals

  • Demonstrate a customer-first mentality

  • Provide store tours to introduce other products/services to customers

  • Must achieve selling expectations measured by lines per ticket and upselling metrics

Merchandising / Inventory

  • Assist in all store operations responsibilities as assigned by Store Manager or Assistant Manager

  • Rotate and stock inventory

  • Load, unload, and deliver or arrange delivery of product to customers or via third party delivery companies

  • Organize daily recovery of displays to achieve full store appearance

  • Maintain retail shelf label pricing

  • Build displays; setting up & taking down shelves and fixtures

  • Prepare store for daily opening and closing including counting and reconciling register drawers

  • Maintain physical facility safety and appearance including: mowing lawn, removing snow, sweeping, mopping, and vacuuming floors. Maintain restroom cleanliness

  • Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE)

Technical

  • Install batteries, perform tests and tech work

  • Able to rebuild cordless drill batteries and other battery packs as needed

  • Repair cell phones, tablets, light fixtures and other devices as needed

  • Replace screens and other components on smart phones and tablets

  • Replace cords, sockets and other parts on lamps and light fixtures

Qualifications

  • S. diploma/equivalent and 6 months prior work experience preferred or equivalent combination of education and experience. Prior retail experience desired but not required

  • Ability to gain quick and solid understanding of companys electronic retail and cross reference system; capable of adapting learning to incorporate new technology

  • Ability to make minor decisions and use some judgment within standardized procedures

  • Good listening and verbal communication skills with a customer focus; general knowledge of customer service policies/procedures

  • Must possess and use organizational and analytical problem solving skills

  • Ability to handle multiple projects/tasks to effectively prioritize, follow up, and meet deadlines with multiple tasks and projects

  • Ability to calculate simple math, percentages, ratios and algebraic expressions and read gauges

  • Demonstrated technical aptitude and or technical experience desired

  • Valid drivers license and clean driving record preferred. Required for driving positions

Working Environment

The physical demands required to perform the essential responsibilities of this position are as follows. Reasonable accommodations, if necessary and/or as required by law, will be made available.

  • This position requires the employee to regularly stand, walk and use hands to handle or touch; frequently talk, hear and lift up to 50 pounds; and occasionally sit, stoop, kneel, crouch, crawl, reach above shoulders, and lift more than 50 pounds.

  • The position also requires the employee to occasionally use electrical cables, simple hand tools, a magnifying glass, spot welders, automotive and electronic testing equipment, and a company automobile.

  • While performing the responsibilities of this position, the employee will occasionally be exposed to fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions and the risk of electrical shock. The level of noise in the working environment is moderate.

  • Protective clothing and/or equipment used in this position includes safety glasses, goggles, gloves, and steel-toed shoes.

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Sales Associate And Technician (Device Repair)

Batteries Plus, LLC