Sales And Service Supervisor

Sales and Service Supervisor

Virginia, Arlington

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• Overview

• Success Profile

• Culture

• Trending

• Benefits

• Responsibilities

• Career Path

• Map

• Job Alerts

Overview

As a Leasing and Sales professional, every day is an opportunity to make a difference in someone's life. Whether it's helping someone choose one of our communities as their home, providing great service to our residents, or supporting our fellow associates, we are committed to creating an unforgettable experience as a great place to live - and work.

• Full-Time

• Non-Exempt

Success Profile

We have found that the following traits and attributes help lead to a successful future as a Leasing professional.

• Customer Service

• Sales

• Collaboration

• Communication

• Problem-Solving

• Organizational

"Ours is an environment where people from all backgrounds feel they can thrive and do their best work."

Steve, Leasing Consultant

Our Culture

• Our Bold Purpose

We're driven by a bold purpose: creating a better way to live

• All Of Us

All AvalonBay associates play a key role in bringing our purpose to life

• Our Core Values

A Commitment to Integrity

A Spirit of Caring

A Focus on Continuous Improvement

• Our Approach

Promotion from Within

Growth Based on Achievement

Cross Departmental Learning

Professional Development

High-Performance Culture

Associate Recognition

Trending

Our Brands

We have created three distinct apartment community brands based on a deep knowledge of our customers and what they are looking for in an apartment living experience

• Avalon, AVA and eaves by Avalon.

Learn More about our brands.

Benefits

Our benefits packages are created with the flexibility to support associates who are at different stages in their lives and careers.

• Medical

We provide you with four plan options to choose from within the Aetna network.

• Dental

We offer dental coverage through MetLife. Associates have the option to select between the Premier and Basic Plus Plan.

• Vision

Our Vision Service Plan provides benefits for regular eye examinations, glasses or contact lenses, and laser vision care.

• 401(k) Savings Plan

Save a portion of your pay each pay period and invest your savings in your choice of the available investment funds. We match 50% of your contribution up to 8%.

• Recognition & Rewards

Significant discount for all on our incredible apartment homes and rewards programs such as Live2Lease, which awards our star community consultant with bonuses of up to $1,000.

• Career Development

Opportunities to advance your skills and grow your career through promotion.

Responsibilities

Sales and Service Supervisor

Position Type: Full Time

State: Virginia City: Arlington

Zip Code: 22207

Additional Compensation: Total Compensation consists of base compensation plus variable bonus

Overview

Creating a better way to live is the purpose that binds AvalonBay associates. At AvalonBay, every day is an opportunity to make a difference in someone's life. Whether it's helping someone choose one of our communities as their home, providing great service to our residents, or supporting our fellow associates, we are committed to creating and unforgettable experiences as a great place to live - and work.

So if you're looking for a rewarding career opportunity with the top property management organization in the country, we'd like to hear from you! We are looking for the right candidate to join our property operations team as Sales and Service Supervisor.

The Role

Are you ready to take the helm of an extraordinary leasing team and revolutionize the apartment living experience? At AvalonBay Communities, we don't just manage properties; we pioneer exceptional living experiences. If you're an accomplished property management professional with a passion for innovation and a vision for excellence, your next career move is here.

AvalonBay Communities is searching for a Sales and Service Supervisor (Assistant Community Manager), a true industry leader who will spearhead our office operations, set new standards for quality, and ensure our residents experience nothing short of luxury living. Join us in redefining what it means to live in style and comfort - the future of apartment management starts here!

The Sales and Service Supervisor (Assistant Community Manager)is responsible forassisting the Community Manager to maintain and execute an effective sales and marketing strategy, ensuring consistent and positive customer experiences, and helping to coach and train leasing consultants to achieve community goals. The Sales and Service Supervisor utilizes their leadership skills to create a better place to live and a top place to work.

Additional responsibilities include but are not limited to:

• Assist in determining community sales goals and help motivate and coach leasing consultants to achieve those goals

• Lease apartment homes; manage and convert prospect leadspresenting and educating residents and prospective residents on all community information

• Address and resolve customer service concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction

• Assist in the development, implementation and/or monitoring of programs to maximize revenue, control expenses, and improve customer experience within the community.

• Support residents during the move-in process, lease renewals, move-out process and resident transfers

• Call or visit competitive market communities to update market survey and keep apprised of changing market conditions

• Plan and execute resident activities and events to foster positive community connections

• Follow all applicable AVB policies and procedures to ensure compliance with federal, state and local laws and regulations, particularly those related to fair housing

You Have...

• 1-3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment.

• 1 or more years of supervisory or training experience required

• High school diploma or equivalency (GED) is required. Bachelor's degree preferred

• Proficiency in using administrative software and Microsoft Office Suite

How AvalonBay Supports You

We know that our teams are the beating heart of our success and we're committed to showing our appreciation.

We offer:

• Comprehensive benefits - health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits for information.

• Growth based on achievement and promotion from within.

• Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization - including destination awards, 'AvalonBay's Very Best' recognition program and others!).

• A 20% discount on our incredible apartment homes.

• A culture built on purpose and our core values

• A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.

Additional Info

AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment.  We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.

AvalonBay makes employment decisions without regard to a person's race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.

#LI-Onsite

AvalonBay will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law.

For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice

Job ID 31768

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Career Path

At AvalonBay, you can learn, grow, challenge yourself, and try new things. Our sales & leasing professionals typically advance as follows:

• Leasing Consultant

• Sales and Service Supervisor

• Community Manager