Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Sales And Customer Service Associate - 10:30 Am - 7:00 Pm Shift - Eden Prairie, MN

Expired Job

Unitedhealth Group Inc. Eden Prairie , MN 55344

Posted 4 months ago

Position Description:

Energize your career with one of Healthcare's fastest growing companies.

You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our Service Centers, improve our Service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions, and treatments; helping them to navigate the system, finance their Healthcare needs, and stay on track with their Health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation, and Performance.

Primary Responsibilities:

  • Generate sales leads for your own sales and for in person sales with our hearing specialists

  • Respond to general inquiry calls from marketing campaigns and make outbound calls to promote product features and benefits

  • Assist members in locating a hearing provider to obtaining a hearing test

  • Follow up on sales leads, and overcome objections by explaining the product and service capabilities and closing the sale

  • Provide customer service, including the system entry of hearing devices, post sale accessories, and payment collection

  • Work to retain customers by making outbound courtesy calls to ensure customers are successful in using their hearing devices and know what resources are available for assistance

  • Make full use of Sales Force CRM system to organize lead tracking and sales activities

  • Constantly meet established productivity, schedule adherence, and quality standards in a call center environment.

Required Qualifications:

  • High School Diploma / GED (or higher)

  • 2 years of experience in a Sales and Customer Service role that included experience solving customer's problems

  • Basic proficiency with Windows PC applications including Microsoft Word (create documents), Microsoft Excel (create spreadsheets), and Microsoft Outlook (know how to answer emails), which includes the ability to learn new and complex computer system applications

  • Ability to work shifts within the hours of 10:30 am - 7:00 pm

Preferred Qualifications:

  • Bilingual fluency in English and Spanish

Soft Skills:

  • Excellent communication skills, problem solving skills, and a passion for assisting customers with their hearing health needs.

  • Compassion to help others.

  • Driven by performance and results oriented.

  • Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product.

  • Ability to remain focused and productive each day though tasks may be repetitive.

  • Ability to navigate a computer while on the phone

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: customer service, customer service representative, call center, phone support, healthcare, UnitedHealthcare


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Vice President Product Management Eden Prairie MN Or Boston MA

Unitedhealth Group Inc.

Posted 2 weeks ago

VIEW JOBS 11/28/2018 12:00:00 AM 2019-02-26T00:00 Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm) The VP of Product Management VPPM within a Business Capability defines the Product Portfolio Strategy, plays the role of Product Evangelist externally and is the internal face of the portfolio. The VPPM has a deep understanding of the business strategy and translates market trends and customer needs into a Product Strategy that ensures that business growth and revenue goals are achieved. The VPPM role is responsible for tactical Product Management activities of the entire Business Capability portfolio. This includes working closely with the Business Capability General Manager to develop a strategic vision for the product portfolio, product roadmap and effectively managing all portfolio assets to meet the organization's goals and market needs. The role reports to the Sr. Vice President of Commercial Strategy. Primary Responsibilities: * Responsible for ensuring that the portfolio of solutions meets or exceeds revenue and market share goals * Develops process for client needs and product requirements assessments and synthesizes competitive analysis and market assessments to inform the product strategy, prioritize investments, and establish go-to-market strategies that capitalize on market trends, customer needs and competitive positioning * Clearly understands the competitive landscape - competitor strategies, positioning, strengths and weaknesses * Establishes a tactical and Strategic Roadmap for the portfolio, including New Product concepts, extensions of existing solutions, and M/A activities with integration of these into Capital Budget Assessments (CBA's) and product line forecasting. * Segments markets, identifies target customers and champions Market Intimacy to uncover market needs * Understands and documents macro/micro market trends and competitive threats to drive the Business capability's strategy * Conducts buy/build/partner analysis as part of investment planning * Constantly collects and analyzes performance data (e.g., market, financial, and operational) in order to identify new opportunities for the business and becomes the internal communication vehicle for this information into the businesses and their leaders * Engages current and future key clients for strategic discussions on market trend impact, current issues, and new product concepts and product requirements. * Support Sales for Key Client activities * Sales Enablement, training, and partnering with product marketing and business leaders on value proposition development and support * Champions Market Intimacy activities – Development of Product Advisory Councils for strategic planning, main driver for Optum Forum, etc. * Thought leadership for the portfolio and markets served (Industry Association membership, conference participation/attendance, and key client forums) * This role reports to the Business Capability General Manager Outputs * Product and Marketing Strategies - Establishes a vision for the portfolio and crafts a path to the future (which markets to address [payer/provider, Medicare/Medicaid, etc.], which capabilities to bring to market and prioritizes the investment). Aligns the product strategy with the business strategy and creation of a yearly product map detailing product launches, client meetings and processes for ongoing development * Product Investment model and business case for organic and M/A growth * Portfolio Scorecard – reviewed quarterly to gauge profitability of existing products * Portfolio Forecast – forecast volumes, market share, and revenue for portfolio Required Qualifications: * Bachelor's degree * 7 Years of experience managing a diverse product portfolio including the development of a comprehensive roadmap * Experience in building and managing a product team including development of product management and analyst level structures to support the business units needs * Knowledge of data and analytics software and tools development process, product strategy, product lifecycle management, holistic product requirements management and complex projects and activities * Ability to work successfully in cross functional teams * Comfortable dealing with ambiguity * Knowledge of forecasting and financial modeling * Proven presentation skills * Comfortable working in a matrixed environment and managing teams via influence management * Proven experience with the Product Lifecycle. Plan, Development and Execution * Healthcare Experience * Ability to draw conclusions and make recommendations * Ability to travel up to 25% nationally Preferred Qualifications: * 7 years of Product Management/Development Experience * Specific background in Life Sciences, Product and Life Cycle Management * Understanding of Life Sciences markets including market segmentation and key customer needs * MBA * Experience in the Agile development methodology * Experience leading and developing a diverse group of product directors and managers * Live within a commutable distance to Eden Prairie, MN or Boston, MA Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world?s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Unitedhealth Group Inc. Eden Prairie MN

Sales And Customer Service Associate - 10:30 Am - 7:00 Pm Shift - Eden Prairie, MN

Expired Job

Unitedhealth Group Inc.