Sales And Commercial Associate

Auto Plus Pep Boys Alexandria , VA 22306

Posted 2 days ago

Overview

Auto Plus is a major U.S.-based distributor of automotive aftermarket parts. Since 1921, Pep Boys has been one of the nation's leading automotive aftermarket chains with over 7,500 service bays in over 800 locations in 35 states and Puerto Rico. Together, the united organization, Auto Plus Pep Boys, has over 21,000 associates in more than 20 distribution centers and over 1,000 corporate locations. In addition, the company supports more than 530 independently-owned stores and over 2,400 independently-owned service centers across the nation. Auto Plus Pep Boys is owned by Icahn Enterprises L.P. ("Icahn Enterprises"; NASDAQ: IEP).

Position Summary

As a Sales and Commercial Associate, you are responsible for providing superior customer service and assist in driving sales across the commercial, retail, and hard parts business. Provide essential task support by partnering with management to execute visual presentation standards, provide phone and in-person support to commercial customers, maximize inventory, and proactively engage customers on the sales floor and at the register. This position has been designated as a safety-sensitive position.

Duties & Responsibilities

  • Under the direction of Management, assist with store merchandising activities, maintain standards of appearance, and coordinate and cooperate with associates in the execution of plan-o-grams, overall product presentation, inventory management, reverse logistics process, pricing, signage and various product initiatives to enhance the customer experience and maximize inventory turns.

  • Promptly answers all incoming customer calls on the Commercial phone line; professionally address and direct customer needs. Engage any and all customers as needed, whether on the commercial phone line or on the retail sales floor, and is fully trained on all register procedures.

  • Under the direction of Management, participates in "truck-day" operations, cycle counts, audits, and organization of the back room.

  • Under the direction of management, executes promotions, sales tactics, spiffs and sales incentives.

  • Handle all customer transactions; including all sales, returns, and defectives. Reconcile their transaction history and drawer at the conclusion of each shift.

  • Strictly adhere to inventory control programs, in-stock standards, reduction in "outside" parts purchases through secondary vendors, and proper ordering and returning of "special order" merchandise.

  • Acts as a Commercial Driver as needed.

  • Follow all policies and procedures related to cash, credit, check, refund and return policies. Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.

  • Effectively communicate with all store associates, management, and customers.

  • Other duties as assigned.

Knowledge, Skills, and Abilities

  • High school diploma or equivalent required.

  • Valid Driver's License.

  • Related experience in the automotive service environment is also preferred.

  • Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.

  • Strong verbal communication skills.

  • Strong customer service skills.

  • Ability to work Days, Nights, Weekends, Holidays.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

  • Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.

  • Frequent standing and walking for long periods of time.

  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

  • Climb up and down ladders to retrieve and stock merchandise.

  • Communicate effectively in person, by telephone, or by using telecommunications equipment.

  • Enters and locates information on computer.

  • Presents information to small and large groups.

  • Visually verifies information, often in small print.

  • Safely operates a motor vehicle.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled


Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Commercial Driver

Auto Plus Pep Boys

Posted 2 days ago

VIEW JOBS 7/20/2018 12:00:00 AM 2018-10-18T00:00 Overview Auto Plus is a major U.S.-based distributor of automotive aftermarket parts. Since 1921, Pep Boys has been one of the nation's leading automotive aftermarket chains with over 7,500 service bays in over 800 locations in 35 states and Puerto Rico. Together, the united organization, Auto Plus Pep Boys, has over 21,000 associates in more than 20 distribution centers and over 1,000 corporate locations. In addition, the company supports more than 530 independently-owned stores and over 2,400 independently-owned service centers across the nation. Auto Plus Pep Boys is owned by Icahn Enterprises L.P. ("Icahn Enterprises"; NASDAQ: IEP). Position Summary Responsible for providing superior customer service through safe, effective, and timely delivery of parts and tires to all commercial customers. Responsible for safely operating a delivery truck of less than three (3) tons and ensuring the delivery load is stacked, padded, and properly secured. This position will be expected to perform additional related job responsibilities as needed and assigned, such as assisting in store operational activities when deliveries are not being made. This position has been designated as a safety-sensitive position. Duties & Responsibilities * Responsible for all aspects of properly operating and maintaining the commercial delivery truck. This includes obeying all state, county, and local laws; reporting accidents, incidents and/or violations or traffic citations. * Ensure all delivery loads are stacked, padded, and properly secured. * Verify the load accuracy against the Bill of Lading and acquires the appropriate signatures. Writes customer orders and provides instruction when necessary. * Load and unload product on the delivery truck by hand, hand truck, or dolly. * Expected to collect cash and checks from commercial customers. Follows all policies and procedures related to cash, credit, check, refund and return policies. * Provide important information to the Commercial Sales Specialist regarding competitor promotions, pricing, and feedback you receive from current commercial customers. * Effectively communicate with all store associates, management, and customers. * Other duties as assigned. Knowledge, Skills, and Abilities * High school diploma or equivalent is preferred. * Valid driver's license without any DUI's. * Successful completion of drug and background tests. * Ability to read instructions, policies, procedures, bills of lading, and product descriptions and complete forms (write) * Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. * Ability to apply mathematical formulas to calculate commissions and discounts. * Must be able to work days, nights, weekends, and holidays. * Strong customer service skills. * Strong verbal communication skills. Physical Demands/Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Physical Demands * Must be able to lift, carry, and place merchandise and supplies up to 100 pounds without assistance. * Frequent standing and walking for long periods of time. * Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting. * Climb up and down ladders to retrieve and stock merchandise. * Communicate effectively in person, by telephone, or by using telecommunications equipment. * Enters and locates information on computer. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled Auto Plus Pep Boys Alexandria VA

Sales And Commercial Associate

Auto Plus Pep Boys