Sales Advisor - Als, New York

Richemont New York , NY 10007

Posted 2 months ago

Mission:

As an Ambassador of the Maison, you are responsible to achieve and exceeds your personal sales targets through an exclusive Brand experience in accordance with A. Lange & Shne heritage and values, while continuously nurturing and developing a base of high-end clients. You are also an active participant in the daily operations of the boutique.

Key Responsibilities:

  • Sales Achievement

  • You consistently achieve and/or exceed the monthly sales target, as directed by management.

  • You provide excellent client experience by maintaining the highest degree of courtesy and professionalism within the boutique environment, as well as outside, and during events.

  • In your role, you ensure that each client receives outstanding and exceptional customer service by providing a friendly environment, solid product knowledge and all other components of Customer Service before, during and after sales client.

  • You lead and manage all steps of the sale ceremony professionally and according to the brand's policy.

  • You negotiate and handle objections with ease.

  • You are able to identify high potential sales leads; perform targeted and diligent follow-up generating product selling opportunities at the Boutique.

  • You participate in networking events, both internal and external to the Company to generate traffic and brand exposure in line with the brand's values and positioning.

  • You partner with all brand departments and colleagues to ensure superior client experience and contribute to a positive environment.

  • At A. Lange&Shne, you maintain a professional demeanor at all times and be a Brand Ambassador.

  • Client Relationship Management

  • You have a strong CRM background with ability to analyze client data to generate sell. You capture consistent, accurate and relevant client data to build and develop lasting relationships that result in sales.

  • You cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, collaborating with management to develop a plan for their clients and prospects.

  • In your role, you consistently and accurately, capture client data for follow-up and relationship building, effectively utilizing available tools.

  • You appropriately resolve client issues/concerns and escalate as needed to Management.

  • You partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking.

  • Daily Boutique Operations

  • You understand and comply with all security and operational policies and procedures for the Group, Maison and Boutique.

  • You perform daily in-store tasks as needed (opening and closing the boutique, inventory, organization, restocking of supplies, visual merchandising).

  • You assist in the merchandising and daily maintenance of displays and back-stock.

  • You actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit.

  • You assist with special projects as needed (i.e. price changes, supporting back-office responsibilities, etc).

Profile

  • College degree preferred

  • 3- 5 years of previous experience in luxury retail (watch experience is preferred), service or hospitality environment.

  • Fluent in English and preferably a second local language (Mandarin language skills is preferred)

  • Computer savvy (Excel, Word, PowerPoint, SAP).

  • Driven to meet and exceed sales goals and high customer service standards.

  • Able to positively and proactively handle clients concerns in a professional manner.

  • Proven success in high-profile client relationship building, sales, and networking.

  • Result oriented, self-started with a strong business development mindset.

  • Team Player with excellent interpersonal and communication skills.

  • Natural interest and curiosity in the luxury industry and high-end products.

  • Strong attention to detail and excellent presentation.

  • Reliable, trustworthy and honest.

  • Must be able to work retail hours including weekends and to travel for trainings, client events, conferences, etc.

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Sales Advisor - Als, New York

Richemont