Sales Administrator

Granite City Electric Supply is the area's premiere electrical distributor serving electrical contractors as well as residential, commercial and industrial customers for 100 years. With branches covering Massachusetts, Rhode Island, New Hampshire, Vermont, New York and Connecticut, we are the largest regional independent electrical supply company and the official distributor of electrical supplies to the Boston Red Sox.

Summary/Objective

The Sales Administrator will be responsible for supporting a team of four HVAC Outside Salespeople as they grow Granite City's Minisplit division. They will focus on providing excellent customer service to internal and external customers throughout the HVAC Sales Process.

Essential Functions

Assist the HVAC team in their sales process including but not limited to customer quotes, vendor rebates, installation scheduling, and equipment troubleshooting.

Identify customer needs and utilize the appropriate company resources to meet them.

Follow-up on existing orders, process all customer inquiries in a timely fashion.

Maintain the highest level of customer satisfaction through effective communication.

Provide accurate information to the customer as they move through the installation process.

Develop a knowledge of the marketplace and present a competitive advantage to our customers.

Manage time properly, be well-planned.

Work effectively with internal customers.

Operate within the policies and procedures of the company.

Collaborate with Sales/Branch managers to provide top customer service to our installers and end users.

Technical support for contractors during installations

Position Requirements:

Ability to build, enhance and maintain effective business relationships with both customer base and internal GCE staff.

Strong verbal, written & presentation skills.

Ability to plan and prioritize activities and handle confidential information.

Proven ability to interact successfully with all levels of the organization.

Must possess high degree of organization skills.

Adaptability / flexibility / willing to change & adjust with business conditions.

Works with a sense of urgency.

Competencies

Communication Skills

Planning/Organization Skills

Sense of Urgency

Self-Development

Collaboration/Cooperation

Computer/Technical Skills

Adaptability

Interpersonal Skills

Productivity

Dependable/ Reliable

Problem Solving & Decision Making

Project Management

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a clerical, distribution office/showroom setting and active job sites. This role routinely uses standard office equipment such as computers, phones, photocopiers.

Also, job site visits and installations include the use of ladders, hand tools and power equipment. Appointments may be after 5:30PM on weekdays or Saturdays as needed.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is partly a stationary role but involves climbing stairs in many of our branch locations; This would require the ability to lift boxes and materials, open filing cabinets. The employee may be required to sit for long periods of time but will also be expected to do on-site/field work such as tradeshows, meetings and installations. You will have to be able to lift 50 pounds of equipment.

Travel

Some New England regional travel will be required @50-60%.

Education and Experience

Bachelor's degree or equivalent experience.

0-2 years of administrative or sales experience Knowledge or background of HVAC products is a plus

Benefits

Granite City offers competitive wages and great benefits including medical, dental, vision, life, STD/LTD, 401k, vacation, holiday, sick time and more!

We are an equal opportunity employer. Minority/Female/Disabled/Veteran. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test.

Granite City Electric uses E-Verify.