JOB OBJECTIVE: The Sales Account Manager will serve as the liaison between our internal and external clients.
Responsibilities include: Build client relationships that will lead to an increase in information exchange, technology acquisition, and economic interaction. Provide technical support and information about Promega products and services.
Coordinate all end user-defined activities in their assigned territory, including assisting distributors. Drive sales of all Promega products by identifying, developing and securing all relevant sales leads and opportunities in the assigned territory in order to meet personal and corporate sales goals. Build relationships within assigned territory through providing information and technical support via phone, email, and other means.
Deliver prompt and consultatory client support to all incoming inquiries. Work closely with North America Marketing to provide both reactive and proactive campaign support.
This is a Madison, WI based position covering the Canada territory.
ESSENTIAL DUTIES:1. Support and develop strong client relationships by acting as a liaison between the client and various departments at Promega bringing field issues in house and providing necessary follow-up.
Utilize distributor relationships as appropriate.2. Use Sales Analysis and designated CRM to generate reports, manipulate data and effectively analyze results. Maintain appropriate notes in CRM.3.
Respond to Promega requests. Consistently request, receive, and leverage client referrals. Continue to work with the Client Representatives and Corporate Consultants to assess account ownership and where accounts should be covered.4.
Provide technical support by thorough knowledge of Promega's product line and effective communication of applications related to the products. 5. Effectively link unique Promega solutions to meet and exceed requirements of the clients' business. Apply custom solutions and knowledge about unique (Custom/OEM) solutions Promega can offer clients.
Maintain high quality relationships with internal R&D, Marketing and Operations personnel.6. Consciously working towards matching selling style to client's buying style and role. Maintain a high level of situational awareness.
Take ownership to ensure client satisfaction. Build positive relationships at multiple levels within an account; be viewed as approachable and interested by clients; utilize social skills to build a bond with clients.7. Develop clear milestones and metrics for assessing progress to goal.
Work with Manager, NA Corporate Sales to lay out a clear sales plan which includes specific action steps and milestones for managing the sales cycle from beginning to end.8. Proactively pursue industry, competitor, and client knowledge by reviewing industry literature, web sites, web news services, conferences and networking.9. Display confidence and comfort in representing complex technical products.
Understand and appropriately apply technical knowledge of Promega's product line and applications to client. Work with the Manager, NA Corporate Sales to establish contracts, supply, and license agreements. 10. Drive awareness and success of the Helix program and assist with stocking and sample follow-up.
Place new units where appropriate.11. Qualify instrumentation leads and utilize Corporate Technical Consultants where appropriate.12. Flexible in handling change, meeting a standard of excellence, persistent in pursuing goals despite obstacles and setbacks.
Self-awareness of how behaviors can affect our colleagues. Keeping disruptive emotions and impulses in check, sensing other's feelings and perspectives to advocate and voice opinions and viewpoints appropriately within and outside Promega. 13. Effectively use internal resources such as R&D, SBU representatives, and overlay teams (FSS/SCMT/COS). Leverage your internal relationships to help drive sales forward and build deeper relationships with Promega clients.14.
Act as a company advocate to voice opinions and viewpoints appropriately within and outside Promega. Take a stand for relevant issues and deliver difficult decisions/messages when necessary.15.
Demonstrate team skills by working cooperatively and collaboratively with others including internal and overlay teams.
Communicate effectively with the team and proactively execute local tactics in pursuing joint opportunities. Conduct joint calls when appropriate and work as a team to present consistent information.16. Well organized and able to prioritize workload and schedule, manage multiple projects, meet aggressive deadlines and work in an environment with frequent interruptions and changing priorities.
Able to work independently to complete job functions.17. Working with manager to employ pricing and implement strategic and tactical account plans for key accounts in territory. This would include close involvement and strong relationships with high level procurement personnel.
Develop and maintain account plans and contracts.18.
Actively participate in internal and external corporate teams including but not limited to NA Marketing, Sales, R&D, Corporate Sales, and Production.19. Participate in the development of both regional and national sales strategies.20.
Maintain a working knowledge/understanding of regulatory, industry and licensing issues governing our markets.21. Understand and comply with all ethical, legal and regulatory requirements applicable to the position.
OCCASIONAL DUTIES:1. Travel into assigned territory to meet with and further solidify relationships with key account personnel.2.
Attend trade shows and vendor shows as appropriate to the territory or in support of distribution channels. 3. Attend and actively participate in regional sales meetings and national sales meeting (either in person or via electronic conferencing).4. Obtain training as appropriate to the position.5.
Other duties as assigned.MANDATORY QUALIFICATIONS:1. B.S/M.S. in Life Sciences with 1 plus years hands on laboratory experience in Molecular Biology, Cell Biology and/or Protein Biochemistry.2.
Minimum 1-3 years previous experience working with clients in a sales environment and/or marketing or similar position.
Proven ability to do account planning/prioritization/management, achieve sales goals and generate/assess sales spreadsheets.3. Troubleshoot and provide information back to the client in a collaborative, courteous, positive and professional manner.4. Consistently display team building skills and ability to work as a team player within a department as well as with other departments.5.
Demonstrated ability to manage cross functional projects.6. Ability to work independently with moderate supervision and with other team members in a cooperative manner.7. Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) and the use of the Internet.8.
Ability to display excellent written and verbal communication and listening skills.9. Previous experience in oral presentations (teaching, seminars, webinars, etc.)10. Strong commitment to customer service.
Excellent communication, strong analytical and conflict resolution ability.11. Highly driven worker with a strong motivation to succeed.12.
An approachable manner as demonstrated through oral and written communications.
PREFERRED QUALIFICATIONS:1. M.S/PhD degree in a life sciences related discipline.2.
Minimum of 3 years lab experience with proven knowledge and understanding of molecular biology, cell biology and related fields.3. Technical knowledge in three or more scientific and/or market segments in which Promega currently serves or in emerging technology arenas. 4.
Prior experience in imparting knowledge and gaining sales through webcasting, enewsletters, buyer-focused prospecting, Miller-Heimann and SPIN sales processes and other inside sales tactics/processes. 5.
Proven experience in actively documenting customer interactions in CRM databases.6. Prior experience in social networking/learning environments including webchatting, enewsletter generation, managing webinar experiences, managing customer forums, etc.
PHYSICAL REQUIREMENTS:1. Ability to move up to 25 lbs.2.
Ability to use computer and telephone equipment.3. Ability to travel up to 4 times per year as needed.
Diversity is important at Promega. We are proud to be an Equal Opportunity Employer, and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected class.