Perfect 10 Little Rock , AR 72215
Posted 2 weeks ago
POSITION SUMMARY
Perfect Vision seeks an experienced Inside Account Manager to oversee all customer account management responsibilities. The successful applicant will focus on acquiring additional revenue streams from existing clientele as well as assisting new customers who can benefit from our product/program offerings. As Account Manager, you will be responsible for meeting monthly and quarterly quotas while maintaining a high level of customer satisfaction. You will report to the Account Management Supervisor and manage a specific number of accounts in an assigned territory. We're looking for a customer-oriented professional who values productivity and customer engagement. This position is based in our call center so being able to effectively communicate with customers over the phone is crucial to the success of this position. Spanish/English bilingual speakers are highly preferred.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential function and basic duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and basic duties.
Essential Functions Statement(s)
Develop and maintain relationships with new and existing customers via telephone and provide information to maximize gross profit of sales in an assigned territory.
Act as a strategic business partner to grow customers business within various vertical markets. Recommend ways for development such as altering product usage based on trending and performance, taking advantage of promotions or sales campaigns, and delivering communication and marketing materials to promote sales.
Advise customers on policies and operating procedures to ensure functional effectiveness of business.
Select correct products or assist customers in making product selections based on customers' needs, product specifications, and applicable state or city regulations.
Negotiate pricing, quote cost, forecast sales, and provide overall customer support via the telephone.
Study information about new products so that product and services can be accurately depicted and proper recommendations made.
Collaborate with other team members to exchange information such as customer account information, pricing, territory performance, selling strategies, and marketing information.
Perform miscellaneous clerical duties such as scanning, filing, answering correspondence, and creating basic spreadsheets.
Assist in special projects as requested from members of the team.
Develop and maintain positive working relationships with other team members within the department and throughout the organization.
Other duties as assigned by management.
Regular and prompt attendance at work is a primary function and requirement of this position.
POSITION QUALIFICATIONS
Competency Statement(s)
Education
Experience
Computer Skills
Computer literate in a Microsoft Windows environment.
Microsoft Outlook
General knowledge of how to use a calculator, scanner, copy machine, fax machine, printer, telephone and various standard office equipment.
Working experience using SalesForce and Axapta are a plus.
Certificates & Licenses
Other Requirements
Must have 20M internet access in your home (not dial up, not satellite).
Neat and professional appearance and demeanor.
Primary language used to perform this job is English, however Spanish/English bilingual speakers are highly preferred.
Perfect 10