Responsible for Store Action Inquiry Line (SAIL) providing complete and thorough communications concerning store orders, deliveries, claims and shortages and any other problems relating to store deliveries. Responsible for creating and maintaining spreadsheet reports relating to billings, claims, shortages, delivery inquiries, weekly recaps, etc. Communicates with facilities personnel, other Company departments, and outside representatives to resolve issues and discrepancies regarding reports, deliveries, scheduling, and any other problems or questions that arise.
Maintains reports related to store orders including cost, retail prices, item information, delivery inquiries data, billing unit type, and billing quantity. Reviews and researches information contained in related reports.
Provides department support on various projects and related tasks, to include, formatting and creating Excel files, responding to claims requests, tracking ad type/items over multiple ad dates, conducting analysis, reviewing reports for accuracy.
Participates in special projects as needed. Provides suggestions for process and procedure improvement to identify and minimize inventory loss.
Accurately documents and summarizes interactions with internal customers for tracking and reporting purposes.
Supports distribution center management by coordinating meetings, organizing data and files.
Notifies stores of any scheduling changes or delays in deliveries. Responds to store inquiries regarding order status, deliveries, claims, shortages and any other problems relating to store deliveries and schedules. Maintains communication with district and store manager to resolve any issues with SAIL.
Performs general administrative tasks, to include, but not limited to, sorting and routing mail, printing and running reports, organizing and creating systems for office files, document preparation (e.g. scanning, organizing, printing, copying), sending out items to be imaged.
Walgreens, one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health and wellbeing enterprise. More than 10 million customers interact with Walgreens each day in communities across America, using the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services and advice. Walgreens operates 8,175 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. Walgreens omnichannel business includes Walgreens.com. Approximately 400 Walgreens stores offer Healthcare Clinic or other provider retail clinic services.
As the neighborhood drugstore and retailer, our goal is to make health and happiness simpler, easier and within reach. And we remain a trusted wellness provider offering convenient access to important health services, such as immunizations and an array of pharmacy services that can help patients improve their health. To our team members, Walgreens represents a unique opportunity to excel in their careers in a welcoming and inclusive environment. We offer the chance to work in a truly supportive environment, and be a part of a progressive organization dedicated to the well-being of our customers, team members and the communities we all call home.
High School diploma/GED and at least 2 years of experience in a Customer Service role.
Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).
Intermediate level keyboarding skills (at least 30 WPM, touch typing, formatting documents, 10-key numeric pad).
Basic email skills, internet explorer (sending, receiving, and organizing communications).
Experience working in a distribution center in an administrative support role.
Knowledge of store order/inventory system.
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