Sage & Rendezvous Service (Seasonal Cocktail Server Rendezvous)

Odawa Casino Resort

Job Description

Job Title:Sage & Rendezvous Service Staff-Bartender

Reports To: Sage & Rendezvous Supervisor

Department:Sage Restaurant

Pay Range:$10.00 -$40.00 including tips

Job Code:SGRSRV

Pay Grade:FBSAG1

Date Written:01/03/2018

Last Update:06/10/2024

Job Summary: Provides upbeat, positive, friendly, and excellent service to every guest who approaches the bar/dining/deli area while preparing and pouring drinks, serving food, placing food orders for guests.

Primary Duties & Responsibilities:

• Maintains a positive and professional approach to Team Members and guests.

• Smiles and makes eye contact, greets, welcomes, and invites our guests back.

• Waits on all guests, serves food as well as beverages, and bartends.

• Anticipates the needs and wants of our guests.

• Uses product knowledge to up-sell and suggestive sell.

• Prepares drinks with proper portions and ingredients.

• Operates liquor dispensing system as required or utilizes pour measuring device.

• Operates a cash register, rings in proper amounts, and gives guests correct change.

• Accounts for all cash, charge and hosted sales and maintains integrity of all financial controls and responsibilities.

• Ensures accuracy when counting down cash registers.

• Keeps a neat, organized, always stocked and clean environment and abides by all health codes.

• Always maintains respectful control over guests and assists management by informing them of guest complaints.

• Ability to monitor guest consumption and respond according to TIPS training.

• Keeps the bar area stocked, always clean and ready for guests.

• Attends to guests needing service at the bar or dining area in a quick and efficient manner.

• Arranges bottles and glasses to make an attractive display.

• Replenishes bar snacks such as chips, pretzels, and nuts.

• Replenishes supplies/cups, spears, napkins, and ice.

• Maintains inventory control.

• Completes any side-work, set-up or closing duties as assigned.

• Place liquors, fruits, glassware, linen, silverware, paper supplies, small wares and sundries in their designated places, following proper storage and safety guidelines and procedures.

• Replace empty draught beer kegs as may be required.

• Pit fruit and fill ice bins with crushed or cubed ice from designated machines.

• Operate all equipment and utensils as required.

• Wash beverage glasses.

• Removes and empties all trashcans within the bar and dining area.

• Responsible for following established departmental procedures and all applicable laws showing responsibility by practicing methods that were taught through our TIPS program.

• Maintains grooming and appearance according to specified grooming and appearance policies.

• Follows all direction and assigned duties as given by the restaurant management.

• Attends all meetings as required.

• Completes all required training satisfactorily.

• Always maintain the highest level of confidentiality.

• May work at other properties as needed.

• Performs all other assigned duties within the scope of the position.

System Access: Agilysys InfoGenesis, Trakka

Upholds Odawa Casino Mission statement in all aspects of position:

Mission:

We create excitement and memories.

Values:

We create a culture that provides:

• A fun, rewarding, safe, and consistent environment for our Team Members.

• A warm reception, welcoming environment, and friendly atmosphere.

• An optimal entertainment experience through exceptional service.

• Support for the Waganakising Odawak values through Wisdom, Love, Respect, Bravery, Honesty, Humility, and Truth.

• A contribution and connection to the community.

Preference: Applies to Native Americans in accordance with applicable tribal law.

Minimum Qualifications:

• Must have minimum of one (1) year bartending or working in the service industry.

• Must be able to anticipate customer needs, and expectations.

• Must read, write and speak English fluently.

• Must have basic math skills.

• Must complete TIPS training and certification within thirty (30) days of employment or provide proof of current certifications and must keep current.

• Must be able to meet physical requirements such as significant lifting up to fifty (50) pounds, standing for long periods of time, bending, reaching, and kneeling.

• Must be flexible with shifts and days off with the ability to work overtime, weekends, holidays, and special events, etc., as needed.

• You may be required to pass a skills assessment test to determine if you meet the minimum qualifications of the position.

• Exposure to loud and continual noise levels and a smoke-filled environment.

• Must be able to obtain a key gaming license in accordance with the regulations established by the LTBB Gaming Regulatory Commission and be able to serve in the position under any other applicable law.