Safety Specialist (Investigator), Community Operations

Facebook Menlo Park , CA 94025

Posted 3 months ago

The Community Operations Safety Team strives to create a safe atmosphere for the Facebook and Instagram communities by way of outstanding support, education, and care for the various people around the world who use our platforms. We pride ourselves in helping prevent online and real-world harm by building fast, scalable support systems to address safety-related incidents on our products, and by influencing others to collaborate on cross-functional initiatives.

We are seeking a resilient self-starter who is eager to learn, and who strives to help others. We count on specialists who are passionate about protecting users, and are excited to build systems to support millions of people. We value people who can strategically drive the team using macro-level insights, while still caring for micro-level cases affecting people around the globe.

RESPONSIBILITIES

  • Develop an understanding of safety issues and how they affect Facebook, Instagram, and our communities

Partner with Policy, Engineering and Security to identify, influence, and improve the support provided to users in need

Lead investigations into accounts to identify sources of abusive behavior

Share case studies with internal teams and highlight potential trends of how suspects and victims use Facebook

Gather and synthesize relevant data, suggesting improvements in the tools and techniques to help scale the team and mitigate future risk

Interface with legal, law enforcement, and industry partners when appropriate

MINIMUM QUALIFICATIONS

  • BS/BA degree or equivalent experience in a safety/security minded field
    3+ years of work experience in an operations, project management, investigations, or equivalent environment

Experience communicating to a variety of audiences

Strategic thinker with analytical problem-solving experience

Experience with assessing, analyzing and resolving issues, and distilling that complexity into simple communication

PREFERRED QUALIFICATIONS

  • Fluency in Tagalog, Spanish, Portuguese or German

Experience working with graphic or sensitive content


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