Safety Services Representative
WTI has established a Safety Solutions Team as a revenue generating team within WTI designed to expand and create new rooftop opportunities for safety inspections, installations and overall property owner reassurance for OSHA/ANSI compliance supporting both Tremco Roofing and WTI.
Essential Duties and Responsibilities:
List the job's essential or most important functions and responsibilities of the Safety Safety Service Representative (SSR). Include all important aspects of the job whether performed daily, weekly, monthly, or annually; and any that occur at irregular intervals.
Integrate safety into the roofing traditional sale process, WTI GC and GS sale processes.
Evaluate and develop qualified leads and inspection assessments/reports for OSHA compliance to support the roofing sales representatives with the most current up-to-date product selection, pricing and installation processes.
Provide product quotes for property owners, sales representatives, Tremco contractors, WTI construction/project managers, WTI field management or any others as directed.
Responsible for contributing to, validating and signing-off on all proposals and specifications.
o Conceptual Phase (estimates & schedules)
o Program Planning Phase
o Design Phase
o Conduct Prebid
o Construction Phase
o Conduct Pre construction
o Effective Close-out
o Cost Estimates and schedules
o Use of ebuilder for all project documentation per policy manual.
Accountable for project cost / budget variance & profitability.
Responsible for updating regional administration with copies of proposals and providing all data needed to maintain proposal metrics for any region supported.
Continually measure impact of activities, adapt and refine program of delivery with Safety Solutions Director as necessary.
Establish metrics and benchmark data, develop reports for specific programs, initiatives and report outcomes to employees, stakeholders, and outside partners.
Create and maintain a database of outreach contacts to foster and develop collaborative partnerships.
Visit property owner/management customer locations and assess their rooftop safety needs, schedule inspections/assessments, provide fall protection presentations, or any other on-site activities as directed.
Coordinate assessments, engineering assessments, training and/or fall hazard risk inspections with outside partners.
Prepare estimates using the electronic tools provided (i.e., spreadsheets, apps, etc.).
Develop relationships with regional teams including but not limited to, sales reps, CSS, program managers, regional business managers, field supervisors, and field technicians.
Develop processes and protocols for engaging sales representatives, customers and contractors in alignment with regional and company objectives.
Proactively identify potential barriers to participant success and work both within WTI and with outside agencies to deliver solutions.
Provide excellent customer service to employees and outside partners.
Meet deadlines for all requests for reports, data, publications, and quotes.
Travel, as needed, to visit customer locations and projects as needed for project review, QC, customer presentations, quotes and any any other visit needed to promote or support the team.
Work with WTI management to continually devise and implement process improvements and align programming to meet current and future company needs.
Additional duties as assigned by supervisor.
2-4 years of experience in sales, roofing, safety systems, or a related safety field.
Proven ability to develop strong, respectful relationships.
Experience adapting to changing environments and navigating organizational dynamics.
Demonstrated ability to maintain high levels of confidentiality, discretion, and integrity.
Ability to articulate sales deliverable to employees and outside customers.
Ability to learn and retain requirements of safety including but not limited to OSHA fall protection, ladder safety, etc.
Ability to analyze a situation or area and assign products based on OSHA/ANSI trained guidelines.
Experience in an influential role where extraordinary results were achieved through accountability and leading others to achieve and maintain a high standard of performance.
Prior experience clearly defining expectations, articulating ideas, thoughts and views and providing continual timely, frank, and direct feedback to others.
30-hour OSHA; 10-hour minimum with plan to obtain 30-hour
Competent Persons Fall Protection Training Certification Program
Ability to work on multiple projects and responsibilities concurrently.
Strong analytical and problem-solving skills.
Comfortable managing difficult situations, showing a high level of professional maturity, resiliency, and adaptability.
Ability to work both independently and in a highly collaborative manner.
Ability to establish priorities, goals, objectives, and timelines.
Creativity, ability to navigate ambiguity, and resourcefulness.
Ability to provide efficient, timely, reliable, and courteous service in all interactions.
Capacity to build and maintain effective professional relationships.
Intermediate skills with financial data and mathematics (understanding of statistics, business metrics, gross margin, operating income, cost management, etc.).
Strong computer skills including Outlook, Word, Excel, PowerPoint, Adobe, etc.
Must be able to use technology to perform company tasks (expense management, time keeping systems, intranet, etc.)
Ability to travel up to 50% of time within designated region. Seasonal work and schedule dependent on opportunities which could increase travel during that time.
Must be able to use Office 365 suite of programs (Word, Excel, Powerpoint) or be willing to get training.
Ability to manage applications designed for the estimating and sale of safety products and services
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.