Brigham and Women's Hospital is committed to putting every Patient First. Every employee plays a role in providing a positive impact on patients and the care they receive at Brigham and Women's Hospital. Our service will be distinguished by the delivery of high-quality and safe patient care, respect and dignity in all interactions with patients, families and colleagues and by customer service excellence.
The Safe Care Associate will be an integral member of the Ambulatory Services team ensuring adherence to our Mask, Hygiene, Heart and Six Feet Apart campaign. The incumbent in the role will be required to float to different sites within Ambulatory Services, including but not limited to either the Rt 95/9 region (Westwood, Foxboro, 850 Boylston), or the South Shore region (Pembroke, South Weymouth, and possibly other sites as needed).
In addition, opportunities for growth are available to incumbents. Depending on the needs of Ambulatory Services and an incumbent's skill set, the Safe Care Associate may advance into other roles supporting Ambulatory practices. Some of those roles include Practice Assistant, Medical Assistant, and Practice Coordinator positions among others. Incumbents must be in the Safe Care Associate role for a minimum of 6 months.
Under the direction of the Practice Manager the Safe Care Associate will be responsible for the following duties, including but not limited to:
Actively greets patients, family/visitors, and staff in a polite, professional, friendly, and welcoming manner
Screen staff, patients and visitors as indicated by hospital procedure and provide information and direction as appropriate. This may include asking a series of screening questions, taking a temperature, providing technological support, utilizing application screening tools, etc.
Input applicable patient into our EPIC software program
Adhere and promote adherence to our Mask, Hygiene, Heart and Six Feet Apart campaign.
Communicate and enforce entrance policies which may include universal masking and visitor restrictions.
Assists with patient and family/visitor inquiries and requests by actively listening and clearly responding. This includes, but is not limited to, providing information regarding hospital services and office locations, as well as clear and understandable directions.
Ensures hospital lobbies and public areas are clean, safe, and uncluttered in accordance with all infection control standards
Monitors hallways, elevators, stairwells and congregating areas to ensure that individuals are maintaining a safe 6 ft. distance from one another.
Responds to requests from patients requiring escort, wayfinding or assistance
Works in collaboration with volunteers to ensure patients, family/visitors, and staff receive accurate, timely, and service-oriented assistance.
May need to provide employees with required Personal Protective Equipment (masks, scrubs, face shields, etc.)
Initiates emergency codes and participates in actual or mock emergency procedures
Performs other duties as assigned within the scope of the Safe Care Associate role.
Adheres to hospital policies and procedures, including but not limited to:
Attendance and punctuality, including the use of time keeping software before beginning work and at the end of day.
High school diploma or equivalency
A minimum of 3-6 months experience in an office or health care setting preferred
Requires interpersonal relationship skills to effectively communicate with patients, their families, physicians and other support personnel.
Computer Skills, Microsoft Office package, EPIC knowledge or ability to become proficient in EPIC
Requires good judgment, tact, sensitivity and the ability to function in a stressful environment.
Requires the ability to maintain confidentiality regarding patients, their medical histories, demographic information, etc.
Requires the ability to strictly adhere to Customer Service Standards
Working conditions are fast paced, often standing, ability to travel between locations and some moderate lifting. Must wear a mask at all times.
Partners Healthcare System