Position Objective: To assist customers in their shopping experience by sacking purchases and assisting in general store operations in the most efficient, friendly, and courteous manner possible.
Reporting Structure: This position formally reports to the Office Manager.
Status: This is a non-exempt position.
The following is a list of any certifications, formal education, or training requirements for this position.
Completion of ongoing training and development as listed on the Cosentino Learning Plan.
It may be required to obtain a valid liquor license prior to the first day of work.
The following is a list of the basic skill requirements for this position.
Essential Job Functions
Utilize proper bagging techniques to minimize product damage, maximize efficiency and avoid shrink.
Know and implement the Cosentino Customer Service Standards.
Know your store's items, procedures and policies so that you can accurately and courteously answer customer questions.
Delivering groceries to and loading them into customer's vehicles when requested.
Assisting customers in locating items in the store.
Retrieving carts from the parking lot and ensuring they are safe and clean for customer use.
Conducting price checks for cashiers.
Monitoring the sales floor, cashier stands, and restrooms for cleanliness and keeping these areas tidy and safe for customers and employees.
Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team.
Know, comply with, and encourage other team members to comply with all health regulations, sanitation guidelines and safety procedures for your department and your store.
Able to operate, clean and maintain all equipment safely and competently.
Meet or exceed productivity standards to produce desired team and individual results.
Demonstrates the strong verbal and interpersonal skills necessary for positive customer and peer interactions.
Demonstrates the basic math and reading skills required for the position.
Know and follow all government regulations regarding alcohol and tobacco sales.
Non-Essential Job Functions
Return unwanted items to the shelf or the department to be re-stocked.
Prevent loss of merchandise by checking the bottom of the shopping carts for cashiers.
Support your company by completing additional tasks identified by management, assisting other stores or departments as needed and gaining new skills when necessary.
The following physical movements could potentially be part of any scheduled shift and employees will be expected to perform these actions while on duty.
Reaching overhead with both arms, twisting at the waist and lifting objects with both hands weighing up to 15 lbs.
Pushing and pulling grocery items & carts to the proper locations as needed, up to a peak force of 75 lbs.
Standing and walking for long periods of time on tile, asphalt, concrete or other hard surfaces.
Occasionally lifting and carrying up to 36 lbs., to a height of 34 inches.
Bending and squatting, at times all the way to floor level.
Able to work in colder conditions of the grocery coolers and freezers.
Climbing a ladder, possibly up to 15ft. (if applicable)
The following is a list of overall competencies identified for this role. This profile is based on the necessary knowledge, skills and abilities for the position.
Meets or exceeds the service expectations of internal and external customers.
Accepts customer feedback and uses it to make improvements in products and services.
Decisions, actions and behaviors reflect a priority on the customer's needs.
Interactions with customers are courteous, respectful, and follow the Cosentino Customer Service Standards.
Integrity and Trust
Behaviors demonstrate a direct, truthful manner that portrays trustworthiness in all professional interactions.
Presents the unvarnished truth while still maintaining a courteous, polite demeanor.
Respects the privacy of others and avoids gossiping behaviors that break down working relationships and deteriorate trust.
Admits mistakes, avoids blame-shifting, and is accountable for actions in the workplace.
Relates well to all kinds of people.
Builds rapport with customers and coworkers while still demonstrating appropriate professional boundaries.
Maintains constructive and effective relationships with peers and customers.
Uses diplomacy and tact to diffuse even high-tension situations comfortably.
Effectively resolves conflicts or other difficult interpersonal circumstances in the workplace by using appropriate means and resources.
Adaptable Learning Style
Learns quickly when faced with new procedures, problems or other changes.
Open and adaptable to changes in the workplace.
Learns from both successes and failures in the learning process in order to keep developing in the workplace.
Quickly considers all angles of a situation to identify solutions and problem-solve challenges.
Eager and willing to tackle tasks and projects that require learning new skill sets or gaining advanced knowledge.
Looks for new opportunities to develop professionally and keep skills and knowledge fresh.
Known as the type of person to "step up to the plate" to get things done.
Responds to tasks, projects or requests with a sense of urgency.
Shows the follow through and drive to complete projects or tasks even when challenges or unforeseen obstacles are presented.
Demonstrates an eager and willing attitude when asked to participate in new projects or tasks.
Able to anticipate problem areas and possible solutions for improvement.
Functions well as part of a team, but can also act independently when necessary to "get the job done".
Demonstrates required skills in a manner that produces desired results.
Follows company policy and procedures in order to achieve maximum results.
Cosentino's Food Stores