Saas System Support Administrator - IT System Administrator--Journey - Permanent - *03407-24

FULL-TIME/PERMANENT

SaaS SYSTEM SUPPORT ADMINISTRATOR

IT SYSTEM ADMINISTOR - JOURNEY

Director's Office

• Information Technology Services

Olympia, Washington

• Thurston County

This position may be eligible for telework.   The default assigned work location of all WDFW positions - both on-site and telework-eligible positions - are within the State of Washington.  Frequency of onsite work will vary based on business and operational needs.

Are you experienced with System as a Solution (SaaS) implementation and administration?

Ensure appropriate configuration and administration for Agency level business applications that support safety, operations, communication, collaboration, business processes and end-to-end SaaS offerings for WDFW from initial vendor engagement to deployment and decommissioning, throughout the lifecycle.

The Watcher

• Photo Credit: Laura Rogers

With your experience, you will design, deploy, configure, and maintain systems and services that facilitate business function at the agency level.

You are excited to foster the most and best-possible secure, connected, and efficient information systems.

We are seeking a candidate to work across programs to identify business solutions which maximum return on investments.

Here are some things you will be doing in this role,

Cloud SaaS Solution Administration:

• Responsible for end-to-end SaaS offering: Research, evaluate, implement, configure, maintain, and administration of SaaS Solutions.

• Provides troubleshooting assistance to customers for issues related to SaaS solutions.

• Provides SaaS end to end support for SaaS offerings from different 3rd party vendors, custom applications build on Power platform and other PaaS. Providing implementation, integration to end of lifecycle for SaaS applications.

• Package and deploy mobile app for SaaS solutions to MDM.

• Responsible for onboarding SaaS solution: SSO integration, SOD (Segregation of duties) between IT and Business Unit.

Entra and On-prem Active Directory and Administration:

• Manages On-Prem Active Directory objects, Role Bases Access Control (RBAC), system rights of folders & file security of the enterprise file server system.

• Create and manage Entra Active Directory Groups for Cloud Application permissions or other SaaS Service Access.

• Responsible for Single-Sign-On (SSO) integration and implementation.

Collaboration Administration: Microsoft 365 Apps and Power Platform:

• Assist Primary M365 and Power Platform Systems Administrator as needed.

• Provides system administration of the Agency Microsoft 365 environment.

• Creates, configures, and maintains M365 components within OneDrive, Teams, SharePoint site collections, and performs back-end support as well infrastructure administration.

• Troubleshoot and assist users with technical issues related to Microsoft 365.

Mobile Device Management (MDM) Administration and Support:

• Provide Tier 3 operational maintenance, troubleshoot, and assist customers with technical issues with Agency and Bring Your Own Devices (BYOD) using a "best effort" model of support.

• Provide Tier 3 support assisting customers in registering Agency and BYOD mobile devices in the MDM System.

• Provide Tier 3 support using established procedure to procure devices and lines of service and other support related to mobile device service delivery (eg. Change mobile features, upgrades, etc.).

WORKING CONDITIONS:

• Work Setting, including hazards:

• Office hazards include working under fluorescent light, repetitively entering data into computer, looking at computer monitor for long periods of time, sitting or standing for long periods of time.

• Schedule:

• Typically, Monday

• Friday, 8:00 AM - 5:00 PM.

• Occasional off hours' work may be required.

• Travel Requirements:

• Travel may be required in some circumstances.

• Tools and Equipment:

• Computers, mobile and satellite devices, telephones, and cabling.

• Customer Interactions:

• Deal directly with end user support staff, WDFW employees and External Vendors.

REQUIRED QUALIFICATIONS:

• Bachelor's degree in IT related field and four (4) years of recent experience with Enterprise Software as a Service (SaaS) as system administrator in a medium to large organization.

Or

• Eight (8) years of recent IT experience (within the last 10 years) with Enterprise Software as a Service (SaaS) as system administrator in a medium to large organization.

Two (2) years or more experience administering and troubleshooting in EACH of the following:

• M365 and Power Platform.

• Power Automate.

• SharePoint.

• Entra.

• On-Prem Active Directory Administration.

Special Requirement/Condition of Employment:

• Basic background check and fingerprinting.

PREFERRED QUALIFICATIONS:

In addition to those required qualifications, our ideal applicant will also have some or all of the following:

• Experience administering Powershell scripting.

• Communications or Computer related associate degree from an accredited college.

• Basic network troubleshooting skills, knowledgeable in network security.

Please note: Failure to follow the instructions below may lead to disqualification.

Experience and education selected, listed, and detailed in the Supplemental Questions must be verifiable/listed on your application.

In order to successfully apply for this position, you MUST complete your profile at www.careers.wa.gov and attach the following to your profile before completing the online application:

• A completed online application that shows your experience as it relates to this position.

• A cover letter describing how you meet the qualifications of this position (a generic cover letter will not be accepted).

• A current resume.

• Three professional references.

IMPORTANT NOTE:

All new employees must complete an Employment Eligibility Verification Form (I-9 Form) on their first day of work. If hired for this or any position at WDFW, you will be required to provide documentation proving you are eligible to work in the United States. For a list of acceptable documents, please use the following link:  https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents

JOIN THE WDFW TEAM:

Learn about our agency and the perks of working for WDFW!

The Washington Department of Fish and Wildlife has some of the most talented people in the natural resource field.  We celebrate and value diversity, appreciating that a workforce composed of those from different backgrounds and experiences creates an inclusive environment, strengthens positive relationships with the local community, and brings new perspectives and approaches to fulfilling the agency's mission. We value demonstrated skill in living WDFW values of Accountability, Service, Professionalism, Integrity, Respect, and Empathy (ASPIRE).

WDFW employees may be eligible for the following:

Medical/Dental/Vision for employee & dependent(s), Public Employees Retirement System (PERS), Vacation, Sick, and other Leave*, 11 Paid Holidays per year*, Public Service Loan Forgiveness, Tuition Waiver, Long Term Disability & Life Insurance, Deferred Compensation Programs, Dependent Care Assistance Program (DCAP), Flexible Spending Arrangement (FSA), Employee Assistance Program, Commute Trip Reduction Incentives (Download PDF reader), Combined Fund Drive, SmartHealth.

UNION - WFSE:

This position is covered by a collective bargaining agreement between the State of Washington, Department of Fish and Wildlife and the Washington Federation of State Employees (WFSE).  This recruitment may be used to fill positions in addition to those listed.

Diversity, Equity, and Inclusion Employer

VETERAN PREFERENCE NOTICE:

To take advantage of veteran preference, please do the following:

• Email a copy of your DD214 (Member 4 copy), NGB 22, or USDVA signed verification of service letter to Cheri.Weld@dfw.wa.gov.

• Subject line must include recruitment number, position, and Vet (for example: #10155 Biologist 1 - Veteran)

• Include your name as it appears on your application in careers.wa.gov.

MILITARY SPOUSE PREFERENCE NOTICE:

To take advantage of military spouse preference, please do the following:

• Notify us of your military spouse status by email at Cheri.Weld@dfw.wa.gov.

• Subject line must include recruitment number, position, and MS (for example: #10155 Biologist 1 - MS)

• Include your name as it appears on your application in careers.wa.gov.

Note: Please blackout any PII (personally identifiable information) data such as social security numbers.

As part of WDFW's efforts to advance respectful and inclusive work environments, the Agency expects inclusivity as part of our professional interactions and communications.  Therefore, we want to ensure that all individuals feel welcome, are treated fairly and respectfully.  All staff are empowered to fully contribute to serving their work unit, Agency, and the citizens of Washington.

The Department of Fish and Wildlife is an equal opportunity employer.  We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity.  Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans and people of all sexual orientations and gender identities are encouraged to apply.

Persons needing accommodation in the application process or this announcement in an alternative format please contact Jayme Chase by phone 360-902-2278 or email JaymeChase@dfw.wa.gov, or the Telecommunications Device for the Deaf (TDD) at 800-833-6388.

If you are having technical difficulties creating, accessing, or completing your application, please call NEOGOV toll-free at (855) 524-5627 or support@neogov.com.

cw

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