Saas Server Applications Engineer

️ Why Altium?

Altium is transforming the way electronics are designed and built. From startups to world's technology giants, our digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before.

• Constant innovation has created a transformative technology, unique in its space

• More than 30,000 companies and 100,000 electronics engineers worldwide use Altium

• We are growing, debt-free, and financially strong, with the resources to become #1 in the EDA industry

About the Role:

As a SaaS Server Applications Engineer, you will:

• Assist engineers in supporting existing key customers toward the successful adoption and implementation of Altium products. Assess the customer environment including IT infrastructure and Altium product usage

• Troubleshoot and resolve technical software questions and issues with a focus on our Cloud-based and Data Management solutions. Improve supporting mediums such as Knowledge Base Articles, Online Help, and Community Forum

• Provide SAAS Server Applications assistance

• Test new product features and updates as they are being developed and released in alpha, beta, and public builds

• Provide overall escalation management and technical solutions to review open issues, updating customers on the status of their tickets, and assisting customers and developers in the reproduction of issues

• Create topic-based content, such as online help, online user guides, video tutorials, knowledge base articles, quick start guides

Who you are and what you'll need for this position:

• Required Education:

• Bachelor's degree or equivalent in Computer Engineering, Computer Science, or a related field.

• Additional Minimum Requirements:

• Academic semester-long coursework or six months of work experience in:

• Microsoft IIS, .NET Framework, ECAD Server integrations.

• SaaS, electronic design software, verification, and automation.

• Computer/Software troubleshooting.

• Data Management, Database applications.
  40 hours/ week. Job site: La Jolla, CA

Annual salary: $96,845/ year.

This position permits telecommuting from within the U.S.

Reply to:

Stepanka Hastings, Global HR Business Partner, R&D

Altium LLC- 4225 Executive Square, Ste. 1000, La Jolla, CA 92037

This notice is being posted in connection with the filing of an application for permanent alien labor certification. Any person may provide documentary evidence bearing on the application to:

U.S. Department of Labor

Employment and Training Administration

Office of Foreign Labor Certification

200 Constitution Avenue NW, Room N-5311

Washington, DC 20210

Benefits:

Healthcare coverage

Prescription drug, vision, and dental plans

HSA and FSA accounts

️ Basic Life and AD&D insurance; disability coverage where applicable

Retirement 401(k) Plan Option with Altium match

Calm App and Employee Assistance Program

Paid holidays plus a "Choice Day" off per quarter

️ Paid time-off on arising schedule upon key milestones

Sick time for Dr. appointments or family health needs

Family medical, maternity, paternity, and military leave

Flexible working arrangements available based on role and location

Home internet allowance

Professional development support

Free lunch, snacks and drinks every day in office

Free parking

What Matters to Us

• Big-thinking in pursuit of purpose

• Diversity of thought

• Courage of conviction

• Transparency of intent

• Ingenuity of AND

• Agility in action

• Adaptability of approach

• Grit in pursuit of mission

Also, we would like you to know

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Learn more about why a career at Altium is an opportunity like no other: https://www.youtube.com/watch?v=cAYCOLpPLPE

️ Altium Benefits: https://careers.altium.com/#s-benefits

Are you already an Altium employee? Please apply directly through our internal Greenhouse job board. If you have questions, please contact HR.