RV Tech - Newark, CA

Job Title: RV Technician Location:

Reports To: Hub Manager Department:

FLSA Status: Non-exempt Job Code:

Supervises Others: No

SUMMARY

The RV technician will be responsible for servicing and repairing RVs to manufacturers specifications,

performing pre-delivery inspections, diagnosing and repairing chassis and coach systems. The objective

of this job is to provide customers with a clean, operational motorhome and thus a pleasant rental

introduction to Cruise America.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Maintain a neat and organized work area with sufficient supplies.

• Provide vehicle familiarization tour and answer customer questions.

• Move vehicles to local locations as necessary.

• Provide troubleshooting skills for complex problems.

• Repair chassis components.

• Repair coach components.

• Perform light body repairs.

• Refurbish vehicles retired from the rental fleet.

• Perform electrical repairs to coach and chassis systems.

• Perform maintenance on generators.

• Write estimates for vehicle damage.

• Coordinate third party outsourcing.

• Assist manager in planning vehicle needs and daily accounting.

• Provide advanced diagnostic and repair skills for all coach and chassis components.

• Clean and detail vehicle interior and exterior when needed.

• Dump waste from vehicles as needed.

• Add propane to vehicles as needed.

• Perform other duties as assigned.

COMPETENCIES

• To perform the job successfully, an individual should demonstrate the following competencies:

• Continuous Learning

• Assesses own strengths and weaknesses; seeks feedback to improve

• performance; shares expertise with others.

• Job Knowledge

• Competent in required job skills and knowledge; keeps abreast of current

• developments; requires minimal supervision.

• Customer Service

• Manages difficult or emotional customer situations; responds promptly to

• customer needs; solicits customer feedback to improve service; responds to requests for service

• and assistance; meets commitments.

• Communications Is able to communicate orally with co-workers and supervisor in English; is

• able to relay information effectively.

• Teamwork Is able to work well with others to complete tasks.

• Active Listening Gives full attention to what other people are saying.

• Repairing Repairing machines or systems using the needed tools.

• Troubleshooting Determining the cause of operating errors and deciding what to do about it.

RV Technician

Job Description

2

September 12, 2016

• Equipment Maintenance Performing routine maintenance on equipment and determining

• when and what kind of maintenance is needed.

• Equipment Selection Determining the kind of tools and equipment needed to do a job.

• Quality Management

• Demonstrates accuracy and thoroughness.

• Ethics

• Works with integrity and principles; upholds organizational values.

• Adaptability

• Able to deal with frequent change, delays, or unexpected events.

• Dependability

• Commits to long hours of work when necessary to reach goals. This may include

• nights and weekends.

• Professional appearance - displays good personal grooming and adherence to company

• protocol

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• The requirements listed below are representative of the knowledge, skill, and/or ability required:

Education and/or Experience

• High School Diploma or equivalent diploma; prior work related experience is required.

Physical Demands

• While performing the duties of this Job, the employee is regularly required to stand, climb, stoop, kneel,
• walk, reach with hands and arms, use hands to handle, feel or type, and talk or hear. The employee must
• occasionally lift and/or move up to 50 pounds; and regularly lift and/or move up to 35 pounds. Specific
• vision abilities required by this job include close vision, depth perception and ability to adjust focus.

Work Environment

• The working conditions are normal for an automotive service environment. Employee is regularly
• working near moving mechanical parts.

Qualifications

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required:

Education and/or Experience

High School Diploma or equivalent diploma; prior work related experience is required.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand, climb, stoop, kneel,

walk, reach with hands and arms, use hands to handle, feel or type, and talk or hear. The employee must

occasionally lift and/or move up to 50 pounds; and regularly lift and/or move up to 35 pounds. Specific

vision abilities required by this job include close vision, depth perception and ability to adjust focus.

Work Environment

The working conditions are normal for an automotive service environment. Employee is regularly

working near moving mechanical parts.

Acknowledgements

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working

conditions associated with the job. While this is intended to be an accurate reflection of the current job,

management reserves the right to revise the job or to require that other or different tasks be performed

when circumstances change, i.e., emergencies, changes in personnel, workload, rush jobs, or technological

developments.