Are you an experienced resort manager looking to take your talents in a more entrepreneurial direction? Are you looking for a dynamic and growing organization that will both challenge and reward you? We are looking for an RV Resort General Manager who has just the right balance of management and sales skills and a real knack for great customer service. You will oversee and direct the day-to-day operations for one of our RV resorts. This is a very guest-services oriented role, as much of our occupancy is short-term traffic. You will also have some sales and marketing duties to maximize residential occupancy. If you like the idea of helping to build and maintain a first-class RV resort community and you have the qualifications and background we're looking for, we want to talk with you!
As an RV Resort General Manager, you'll be responsible for the operational and continued profitability of the resort and serve as the day-to-day point of contact for guests and residents. You'll be on-call 24 hours/day and will be in charge of everything from administrative activities, marketing, leasing and home sales of new and pre-owned homes, to property maintenance, budgeting, human resource management and, most importantly resident and guest relations.
Ensure guests and residents receive the highest levels of service consistent with Sun's Customer Service philosophy.
Handle and resolve escalated resident and guest complaints, inquiries and issues.
Work with marketing team to increase reservations and occupancy and further promote the Sun RV Resorts brand.
Ensure customers/residents receive a high level of service consistent with Sun's Customer Service philosophy.
Oversee team member selection, training, scheduling and development and ensure all team members comply with appropriate policies and procedures.
Enforce resort rules and regulations.
Monitor monthly operating budgets and prepare monthly explanation of P&L variances.
Assist RVP with preparation of annual operating budget.
Ensure compliance with the federal, state and local agencies that regulate fair housing laws and resort operations.
Market park models, pre-owned, and brokered homes for sale in the resort as well as prepare documents to list and sell homes.
Oversee capital expenditure improvements.
High School Diploma or GED
Minimum of 6 years property/resort management experience, including at least 3 years of supervisory experience
Previous sales and leasing experience, preferred
General knowledge of maintenance
Solid negotiation skills
Ability to thrive in a fast-paced environment
Working knowledge of basic accounting principles
Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law
Basic computer proficiency including email, internet and Microsoft Office Suite; experience using Yardi and/or RMS, preferred
Flexibility to respond to resort needs during non-business hours
Ability to live on-site within the resort (housing provided), if applicable
At Sun RV Resorts, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.
Comprehensive Medical and Prescription coverage with two PPO plan designs so you can choose the plan that best meets the needs of you and your family
Comprehensive Dental Plan
Voluntary Vision Plan with the option of electing coverage for you and your family members at affordable rates
Voluntary Health and Dependent Care Reimbursement Accounts
Life and Accidental Death and Dismemberment Insurance
Short and Long-Term Disability Coverage
401(k) Plan with Sun matching contribution
Paid Parental Leave
Employee Assistance Program
Identity Theft Insurance
Tuition Reimbursement program providing financial support to team members who further their formal education
Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation
Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
Paid Time Off including nine holidays, vacation, personal, sick time, bereavement and pay for jury duty